Customer Care Center - Voice Process (Mumbai)

• Customer Care Center - Voice Process (Mumbai)
• Company: ADVISEBEE INNOVATIONS PRIVATE
• Job Location: Mumbai, Maharashtra, India
• Employment Type: Full-time
• Experience Required: 1 - 10 years
• Salary: 4,00,000 - 6,00,000 per year
• Job description Experience1 - 10 Year

: The role supports customer servicing operations by handling borrower inquiries, maintaining accurate loan information, and resolving customer concerns within defined servicing frameworks. The individual ensures delivery of high-quality customer experience through effective communication, issue resolution, and adherence to service standards. The role contributes to operational efficiency, customer satisfaction, and compliance through informed decision-making and professional judgment.

JOB FUNCTION AND RESPONSIBILITIES:

Handle loan-related customer inquiries through servicing channels, ensuring accurate, relevant, and timely information is provided to borrowers in accordance with defined guidelines.

• Evaluate customer interactions and update, amend, or maintain loan information in servicing systems, ensuring data accuracy and compliance.
• Utilize autodialing systems effectively to manage customer outreach while maintaining quality, compliance, and customer experience standards.
• Achieve defined productivity and contact targets, balancing efficiency with accuracy and service quality expectations.
• Demonstrate familiarity with customer relationship functions and servicing offerings to support informed and effective customer interactions.
• Take ownership of customer interactions and ensure end-to-end resolution or appropriate escalation of issues within defined frameworks.
• Drive solution-oriented outcomes impacting customer experience, operational efficiency, and cost effectiveness through proactive problem solving.
• Contribute to process optimization and continuous improvement initiatives by identifying opportunities to enhance service delivery and efficiency.
• Exercise discretion within defined governance frameworks and represent the organization in customer interactions with professionalism and sound judgment.
• Perform miscellaneous job-related duties aligned with role responsibilities as required by the department.
• QUALIFICATION:
• Demonstrated customer service skills with the ability to manage customer interactions effectively.
• Fluent in English (verbal and written).
• Knowledge or experience in mortgage loan servicing preferred.
• Ability to utilize training, domain knowledge, and professional judgment to perform responsibilities independently and ensure high-quality outcomes.
• Strong communication, problem-solving, and interpersonal skills.
• WORK SCHEDULE OR TRAVEL REQUIREMENTS:
• Scheduled shift changes because of business needs (associate must be adaptable)
• Compensation Details:

Performance Incentive ranging from 7 K to 30 K per Month This is no Sales Job, Incentives are based on performance 2 way cab facility provided without any salary deductions Medical insurance for Self Plus 3 dependents, Coverage upto 4 Lakhs per annum

Salary Remark :

Performance Incentive ranging from 7 K to 30 K per Month This is no Sales Job , Incentives are based on performance 2 way cab facility provided without any salary deductions Medical insurance for Self Plus 3 dependents, Coverage upto 4 Lakhs per annum

• Compensation:
• 400,000.00 - 600,000.00 per year
• Benefits :
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work Location:
• In person .