Developer Support Engineer

Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in the Gartnerregistered Magic Quadranttrade markfor 2026 – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloudtrade mark, we are helping the best-known brands in the world make smarter, faster decisions.

Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and were growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision-making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.

As a Developer Support Engineer will be a key team member that helps customers solve technical issues for our cloud-based analytics application. This customer-facing position requires strong communication skills, troubleshooting, and excellent problem-solving skills. This role could be ideal for someone with a QA or development background who would like to step into a customer-facing opportunity.

Responsibilities

• Quickly learn the functional aspects of Aeras product line
• Work on customer-reported issues by interacting with various teams, including QA, App Development, Engineering and Product Management
• Gather information systematically and efficiently perform root cause analysis
• Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle
• Responsible for respecting the defined SLAs we have with each customer
• Develop knowledge base articles for the use of internal teams and external partners
• Participate in shift rotation
• Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!

• 2 to 4 years of professional experience with Bachelors degree in a technical field or equivalent
• Log analysis and performance troubleshooting in Unix
• Experience with SSO, REST API
• Good knowledge of SQL, DB performance analysis and optimization.
• Knowledge or Experience with Application servers
• Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence, BitBucket ( or similar )
• Experience working in a start-up software company is a strong advantage
• Expertise in Business Intelligence software preferred : ETL, data-warehouse concepts
• SAP techno-functional experience will give you a large advantage working with our large enterprise customers
• On- and offshore coordination and communication
• Very eager to dig into technical support issues to figure out the root cause so the issue will not recur
• Bring a positive, collaborative, team-oriented attitude to the office and your customers everyday!

• Background in Java programming is a plus
• Understanding of 3 tier application architecture
• Working knowledge of cloud platforms, A

0 - 0 a year

If you share our passion for building a sustainable, intelligent, and efficient world, youre in the right place. Established in 2017 and headquartered in Mountain View, California, were a Series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and lets build this!

Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Benefits Summary

At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. Youll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When youre working from the office, youll also have access to a fully stocked kitchen with a selection of snacks and beverages.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.