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Job Description
Job Title: Lead Engineer Customer Quality & Problem Solving
Experience Required: 6–10 years
Location: Hubli Dharwad
Department: Quality / Customer Quality / Engineering
Reports To: Quality Manager / Senior Manager
Role Summary:
The Lead Engineer – Customer Quality is responsible for driving customer satisfaction by leading structured problem-solving activities, managing customer complaints, conducting deep-dive root cause analysis, implementing robust CAPA/FACA actions, and ensuring compliance to quality systems. The role requires strong analytical skills, cross-functional coordination, and expertise in advanced quality tools.
Key Responsibilities:
- Lead customer complaint analysis, response, and closure within agreed timelines
- Perform thorough RCA using 5 Why, Fishbone, Fault Tree, Is/Is Not, and 8D methodology
- Drive CAPA/FACA activities ensuring long-term corrective and preventive actions
- Monitor and improve customer-quality KPIs (PPM, response time, rejections, field failures)
- Conduct MSA (Gage R&R, Bias, Linearity, Stability) and ensure measurement system reliability
- Implement SPC methods to control and improve process performance
- Manage and support PPAP submissions, customer approvals, and documentation
- Interpret and apply GD&T for design validation, inspection, and troubleshooting
- Lead cross-functional problem-solving with Production, Engineering, Supplier Quality, and Design teams
- Participate in customer audits, technical meetings, and quality reviews
- Support continuous improvement initiatives including Kaizen, Poka-Yoke, and Lean tools
- Ensure adherence to ISO/IATF 16949 quality management systems
- Prepare technical reports, dashboards, and improvement presentations
Required Skills & Competencies:
- Strong knowledge of RCA methodologies,8D, CAPA, and structured problem solving
- Hands-on experience with MSA, SPC, PPAP, PFMEA, Control Plans
- Ability to read engineering drawings and apply GD&T concepts
- Root-cause troubleshooting mindset with strong logical reasoning
- Good communication and customer-handling skills
- Experience in automotive, manufacturing, engineering, or similar industries
- Proficiency in MS Office, QMS tools, and data analysis
- Strong team coordination and project management capability
Educational Qualification:
- B.E./B.Tech/ Diploma
Skills
Customer QualityCapaGd TRCAFacaSPCMSAPPAPIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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