Virtual Relationship Manager - Health Insurance

The Virtual Relationship Manager (VRM) will engage with prospects who have shown interest in health insurance products, understand their coverage needs, and provide unbiased, advisory-led guidance to help them choose the right plan. This is a consultative sales role where the focus is on building trust and clarity for the customer.

Key Responsibilities:

• Connect with users who have shown interest in insurance to understand their health insurance needs, existing coverage, and family composition.
• Conduct a needs-based review, flag gaps in existing cover, and recommend suitable individual or family floater plans.
• Explain policy features, exclusions, waiting periods, claim processes, and premium structures clearly and accurately.
• Guide prospects through the online purchase journey, including quote selection, proposal form, medical disclosures, and payment.
• Ensure all advice is compliant with IRDAI guidelines on advisory conduct and disclosure norms.
• Log every interaction, recommendation, and outcome accurately in the CRM.
• Meet defined targets on conversion, average handling time, and customer satisfaction (CSAT).
• Stay updated on product changes across insurer partners.

Required Skills:

• Minimum 1 year of experience in insurance advisory or telesales, preferably in health insurance.
• Strong communication and consultative skills.
• Proficiency in an additional Regional Indian language is a plus.
• Genuine customer-first orientation with the ability to explain complex policy terms in simple language.