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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
About the Role:
Agrim’s Supply Team is looking for a proactive and customer-focused individual to manage and enhance our seller experience as Supply Executive. This role involves close interaction with sellers to ensure they are effectively onboarded, supported, and engaged on our platform.
You will act as the primary point of contact for seller queries and will collaborate with internal teams to resolve issues and drive improvements. This role is ideal for someone who enjoys working closely with partners, is detail-oriented, and has a passion for enabling business success through strong communication and support.
Responsibilities:
•Response to seller enquires: Actively address seller questions and concerns related to product listings, orders, payments, returns, and account-related issues.
•Communication & Collaboration: Maintain clear and effective communication with sellers, while also collaborating with other internal teams to resolve issues.
•App Engagement & Training: Ensure effective seller usage of the app through regular training and support.
•Feedback Collection - Collect seller feedback on app, policies, and processes; share insights to drive improvements.
•Helping Sellers in Onboarding Journey: Support sellers with onboarding, app setup, SKU creation, and ensure smooth activation by resolving issues and clarifying processes.
Qualifications
•Bachelor’s degree in business, communication, engineering or a related field.
•Strong communication and interpersonal skills to engage effectively with sellers.
•Ability to manage and resolve queries related to orders, payments, and operations.
•Comfortable using mobile apps and digital platforms; ability to train others on the same.
•Problem-solving mindset with the ability to coordinate across teams for issue resolution.
•Proficient in Excel/Google Sheets and basic data tracking/reporting.
•Familiarity with e-commerce or B2B platforms is a plus.
•A true Generalist with keen curiosity, willingness to learn new skills and adapting new environments.
•Knowledge of agricultural products, market dynamics, and customer needs and preferences is a plus.
Location: Gurgaon- People staying near buy should only apply
Working: 6 Days a Week
Mandate: Laptop is required
Skills
ExcelGoogle SheetsOnboardingCommunicationTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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