AGS Health - Product Manager

About AGS Health:

AGS Health is a leading strategic growth partner to healthcare providers across the U.S.

Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow.

Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience.

Supported by a global team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.

About the Role:

Own the roadmap, scope, and acceptance criteria for an AI-enabled healthcare revenue-cycle automation product end to end, from problem definition through production deployment.

This is a hands-on product ownership role with a direct line to customers and to the product's commercial outcome, not a coordinating or shared PM role.

Key Responsibilities:

• Own roadmap, scope, and prioritization for an AI-enabled healthcare automation product.
• Write acceptance criteria that can be objectively tested against a model's output accuracy, precision/recall, and business outcome not just feature-level requirements.
• Own the customer-facing conversation for the product: what it does, what it costs to deliver, and what is a genuinely new capability versus a rebuild of existing functionality.
• Own the product's commercial outcome: net cost/margin impact from automation, plus any incremental software-licensing revenue tied to the same build.
• Partner with engineering, data science, and clinical/coding subject-matter experts without owning their technical implementation.
• Push back on requests that would compromise cost, timeline, or the accuracy bar the product is held to.

Required Qualifications:

• 5+ years of product management experience, including 2+ years as the primary product owner of an AI or ML-powered product shipped to production customers.
• Healthcare revenue cycle management, medical billing/coding, or payer operations experience candidates without direct RCM/claims workflow knowledge will not be competitive.
• Demonstrated ability to write acceptance criteria that are testable against a model's output.
• Experience owning a product tied to a measurable financial or operational outcome, not just a feature backlog.

Preferred Qualifications:

• Experience with the tradeoffs between rules-based/deterministic systems and ML/LLM-based systems in a regulated domain.
• Experience scoping or selling a software module that integrates into a customer's existing system of record (e.g., an EHR-embedded module).

Technology & Tools:

• Product/roadmap tooling: Jira, Confluence, Aha! or equivalent.
• SQL, sufficient to query claims, coding, and outcome data directly rather than relying on an analyst.
• Working fluency in ML/AI evaluation vocabulary (precision, recall, accuracy, confidence) enough to write and defend acceptance criteria against a model's output.
• Spec/design collaboration tools (Figma, Miro, or equivalent) for workflow and UI requirements.
• Analytics/BI tooling (Looker, Tableau, or Power BI) for tracking product and commercial KPIs.

Education:

• Bachelor's degree in business, health informatics, computer science, or a related field.
• MBA or equivalent advanced degree a plus, not required.

Certifications:

• No certification required.
• PMP, CSPO/CSM, or a healthcare-specific credential (e.g., CHFP) is a plus.

Relevant Background:

• 5+ years in product roles at a healthcare revenue-cycle management vendor or BPO.