Customer Care Manager (Australian Accounts)

• Customer Care Manager (Australian Accounts)
• Company: ABL Corporate Services Pvt. Ltd.
• Job Location: Noida, Uttar Pradesh, India
• Employment Type: Full-time
• Experience Required: 5+ years
• Salary: 7.5L12L a year

We are looking for a Customer Care Manager with 5+ years of experience to act as the primary mediator and coordinator between our Australian team, onshore clients, and internal delivery teams. Your main goal is to manage relationships, streamline workflows, and proactively get work done.

• Key Responsibilities:
• Act as Mediator: Serve as the main bridge between Australian clients and internal teams to align expectations and resolve conflicts.
• Coordinate & Follow Up: Manage daily workflows and follow up tightly with teams to ensure all deliverables are completed on time.
• Client Relations: Lead status calls, handle sensitive escalations, and maintain strong stakeholder relationships.
• Requirements:
• Experience: 5+ years managing international clients (Australian market experience preferred).
• Communication: Excellent English communication skills (written and verbal) with the ability to confidently interface with Australian stakeholders.
• Bonus: An accounting or finance background is a major advantage.
• Drive: A proactive, solutions-oriented attitude with strong follow-up and mediation skills.
• Shift: Ability to work in 7 am to 4 Pm IST ShiftPay: 750,000.00 - 1,200,000.00 per year
• Benefits:
• Flexible schedule
• Paid sick time
• Paid time offProvident Fund
• Work Location:
• Hybrid remote in Noida, Uttar Pradesh .