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Job Description
Role & responsibilities
- Provide chat/email/voice-based support for travel customers with timely and accurate
resolutions.
- Assist customers with flight bookings, rescheduling, cancellations, and
refunds.
- Ensure adherence to process guidelines and quality standards.
- Collaborate with team leads, SMEs, and support staff to meet performance
goals.
- Maintain data confidentiality and compliance in all interactions
Preferred candidate profile
For International Desk Experts
- Experience: Minimum 1 year in an International Contact Centre (Airline / OTA
Flight Support) handling customers from EU / North America / LATAM regions.
For Domestic Desk Experts
- Experience: Minimum 6 months in Contact Centre / Customer Service (Travel
domain preferred).
Skills
Voice ProcessVoice SupportInternational Voice ProcessInternational CallingInternational Call CenterBpo VoiceInternational BPOCenterCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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