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Job Description
Role & responsibilities
- Provide chat based support for travel customers with timely and accurate resolutions.
- Assist customers with flight bookings,rescheduling,cancellations and refunds
- Ensure adherence to process guidelines and quality standards
- Collaborate with team leads,SMEs and support staff to meet performance goals
- Maintain data confidentiality and compliance in all interactions
Preferred candidate profile
For International Requirement :
- Minimum 1 years experience in an international Contact Centre (Airline/OTA-Flight Support) handling customers from EU/North America/LATAM regions.
For Domestic Requirement:
- Experience-Min.6 months in Contact Centre/Customer Service (Travel domain preferred)
Skills
Customer SupportCustomer ServiceCustomer CareCustomer RelationshipCustomer HandlingRelationshipHandlingCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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