Customer Support Executive

Role & responsibilities

• Provide voice based support for travel customers with timely and accurate resolutions.
• Assist customers with flight bookings,rescheduling,cancellations and refunds
• Ensure adherence to process guidelines and quality standards
• Collaborate with team leads,SMEs and support staff to meet performance goals
• Maintain data confidentiality and compliance in all interactions.

Preferred candidate profile

• Freshers are eligible (Minimum qualification- graduation)
• Good communication skills
• 5 days work from office (rotational week off)
• Willingness to work in rotational shifts
• 1 side cab (Only Odd hours)
• Shuttle services available from Botanical Garden (Nearest Metro)