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Job Description
About the Role:
We are hiring Customer Support Experts for our Domestic desks (Voice Process) in the Travel / Airline / OTA domain. If you are customer-oriented, tech savvy, and eager to deliver world-class service in the travel industry, this opportunity is for you!
Key Responsibilities:
- Provide voice-based support for travel customers with timely and accurate resolutions.
- Assist customers with flight bookings, rescheduling, cancellations, and refunds.
- Ensure adherence to process guidelines and quality standards.
- Collaborate with team leads, SMEs, and support staff to meet performance goals.
- Maintain data confidentiality and compliance in all interactions.
What Were Looking For:
- Strong communication skills
- Minimum 6 months of experience (BPO preferred)
- Travel Domain experience is an added advantage
- Available to join in the 1st week of April 2026
What We Offer:
Nodal point shuttle service for morning shifts & cab service for night shifts (Free of cost)
247 rotational shifts
5 days working + rotational week offs
Health insurance coverage
Exciting learning and growth opportunities
Skills
Customer ServiceBpo VoiceCustomer CareCallingVoice SupportBPOVoiceCustomer SupportCustomer SupportBpoVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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