Sr. Analyst (Sales Support) Ll Pune

Analyst / Sr. Analyst (Sales Support) ll Pune-Kalyani Nagar

Department - CX Operations Sales Support

Location : Pune-Kalyani Nagar

Contact HR : 7011087542-Anupam / 9310364658- Varsha / 7906772478-Vishal. (Available on Wtsapp)

Key Responsibilities

1. Request Management

• Complete Company training modules (DNA, GTM market, Product learning sessions).
• Understand and follow Company ordering flows and guidelines.
• Translate customer emails into actionable orders by gathering, validating, and inputting accurate information based on Company requirements.
• Ensure each request aligns with market-specific requirements and contract terms
• Manage requests end-to-endincluding email receipt, order creation, follow-up, and customer validationwithin agreed Service Level Targets (SLTs)

2. Security & Legal Compliance

• Undertaking training related to security and legal obligations linked to sales support activities.
• Execute all requests in accordance with the Company’s security policies and legal frameworks, especially regarding subscriber agreements.

3. Support to Commercial Team

• Assist commercial teams in gathering accurate information by guiding their communication with customers

4. Continuous Improvement

• Actively contributes to the enhancement and optimization of internal processes and procedures through feedback and experience

Qualifications & Experience

• Education: University degree or equivalent professional experience
• Experience: 3–5 years in an Online Travel Agency (OTA) or similar work environment with hands-on experience with Amadeus GDS
• Domain Knowledge: Understanding of Travel Industry Standards (IATA, BSP/ARC, AOG, ICAO)

Technical Skills

• Computing: Proficient in Microsoft Office, Confluence, SharePoint, and Outlook
• Language: Fluent in English (Versant level: C1); additional languages are a plus

Core Competencies

• Accountability: Takes ownership of tasks and reliably delivers results
• Business Acumen: Understands the broader Company business context and how their role contributes
• Technical Excellence: Demonstrates a high level of functional and technical ability
• Customer Focus: Understands and anticipates customer needs
• Communication: Communicates clearly and listens actively
• Building Relationships: Displays a collaborative and team-oriented mindset
• Leading Self: Demonstrates self-awareness, initiative, and continuous self-development
• Analytical Thinking: Investigates issues, sources relevant information, and forms sound conclusions
• Adaptability & Flexibility: Adjusts effectively to changing demands and situations