Senior Human Resources Manager

Role Overview

The HR Manager will be responsible for end-to-end ownership of the Human Resources function for the Siliguri office. This is a leadership role requiring strong execution capability, policy discipline, people management maturity & alignment with organisational goals.

The role will act as a bridge between corporate HR strategy & ground-level execution, ensuring that people practices support business growth, accountability & long-term sustainability.

Key Responsibilities

HR Operations & Compliance

• Own & manage all HR operations for the Gurugram office.
• Ensure compliance with labour laws, statutory requirements & company policies.
• Maintain accurate employee records, HR MIS & documentation.
• Implement & enforce HR policies, SOPs & governance frameworks.
• Coordinate audits, statutory filings & compliance reviews.

Talent Acquisition & Workforce Planning

• Oversee recruitment across functions including technical, operations & corporate roles.
• Work closely with business leaders to plan manpower requirements.
• Ensure structured, quality-driven hiring aligned with cultural & performance expectations.
• Monitor recruitment metrics such as time-to-hire, offer-to-join ratio & hiring quality.
• Manage recruitment vendors & internal hiring teams where applicable.

Performance Management & Employee Lifecycle

• Drive performance management systems aligned with accountability & outcomes.
• Support managers in goal setting, performance reviews & feedback mechanisms.
• Manage employee lifecycle activities including onboarding, engagement, retention & exits.
• Ensure fair, structured, & compliant handling of employee exits & separations.

Employee Relations & Culture

• Act as the first point of contact for employee relations matters.
• Handle grievances, disciplinary issues & conflict resolution professionally.
• Promote a culture of discipline, ownership, transparency & professionalism.
• Balance employee well-being with business needs & organisational discipline.

Stakeholder Management & Leadership Alignment

• Work closely with the HR Head (Corporate Office) to implement HR strategy.
• Partner with business leaders to align people initiatives with organisational goals.
• Provide regular HR reports, insights & recommendations to leadership.
• Ensure consistent HR practices between corporate & branch operations.

Key Skills & Competencies

Functional Skills

• Strong knowledge of HR operations, compliance, & labour laws.
• H&s-on experience in recruitment, performance management & employee relations.
• Ability to design & implement HR processes & SOPs.
• Experience with HR systems, MIS & reporting.

Behavioural & Leadership Skills

• High ownership & accountability.
• Strong judgement & decision-making ability.
• Structured, process-driven mindset.
• Clear communication & stakeholder management.
• Ability to handle sensitive situations with maturity & discretion.

Qualifications & Experience

• MBA / Masters degree in HR or related field.
• 10 Plus years of progressive HR experience.
• Experience managing HR operations independently for a location or business unit.
• Exposure to tech, services, or growth-stage organisations preferred.
• Prior experience reporting into a corporate HR structure is an advantage.

What We Look For

• An HR leader who understands business realities, not just HR theory.
• Someone who can balance people empathy with organisational discipline.
• A professional who believes in systems, accountability & long-term culture building.
• Ability to stand firm on principles while managing people fairly.

Why Join Air IQ Online Pvt Ltd

• Opportunity to own & lead HR for a key business location.
• Direct exposure to senior leadership & decision-making.
• Be part of an organisation focused on systems, scalability & sustainable growth.
• High-impact role with clear ownership & accountability.