Manual Fraud Investigations Lead, Trust Operations

Description

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Trust organization protects, guides, and mobilizes the creation of trust in our community and on our platform. We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host, travel, and connect with peace of mind.

The Community You Will Join: 

As the Manual fraud investigations Lead for Trust, you will work on priority Trust programs, where you will take on responsibilities for process analysis and design, pilot design and execution, and control plan development, working in close collaboration with the Trust stakeholders, ACC teams and other shared services, Product & Policy teams. You will work cross-functionally Supporting Trust initiatives, with the Support of Product, Service Managers, Regional Operations Managers, Operations Change Management, and Shared Services to deliver successful improvement projects with measurable positive impact and also transition these solutions to operations for sustained results

About you

• Supervising the team of investigators who are involved in analyzing the trends and proactively taking measures to minimize fraud
• Supporting the Fraud Investigators to build strong analytical skills to comprehend fraud pattern by preparing and training them as well as working on individual cases and creating a record of suspicious activities
• Overseeing the growth of the individual team members to make sure that specific objectives are defined and providing regular feedback to encourage the development
• Collaborative efforts with stakeholders to develop policies and strategies that strengthen fraud detection and prevention, safeguarding platform integrity
• Analyzing data to uncover patterns of potential fraudulent activity and conducting thorough investigations on flagged accounts

In this role you’ll get to

• Work on data analysis to identify patterns or trends indicative of potential fraudulent activity
• Work on manual investigations on the user profiles that have been flagged for fraudulent activities
• Work on strategies and procedures to prevent, detect and investigate potential fraud incidents
• Work on development of policies and procedures related to fraud prevention and detection thereby preventing financial loss on the business platform
• Enhance your Risk management, fraud prevention skills, Operational skills.
• Work with the Global teams including product, policy and legal.
• Suggest operational improvement ideas and see the ideas getting implemented.
• Improve your stakeholder management skills
• Be a Subject Matter Expert in operation / process / workflow improvements

We are looking for people who have

• 5+ years of post graduate experience in operations/ process improvement
• Frauds, Payments ops experience is a must 
• Strong stakeholder management skills
• Experienced in project management and leading cross-functional teams to successfully achieve business goals
• Intermediate understanding of data, metrics and analysis
• Intermediate storytelling & powerpoint skills
• Intermediate experience at facilitating ideation/problem solving workshops with relevant stakeholders

• Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise
• Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings
• Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.
• Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.