Digital Project Manager

JOB PURPOSE

The Digital Project Manager will be responsible for orchestrating the roll-out of digital features across 14 country local teams while working closely with Group engineering teams. This role requires strong coordination, problem-solving, and domain expertise to ensure seamless execution and adoption of digital initiatives. The individual must navigate multiple teams and structures, aligning stakeholders, facilitating testing processes, and ensuring successful project outcomes.

Key Responsibilities:

Project Coordination & Delivery

• Plan and manage the end-to-end roll-out of digital features across multiple markets.
• Work closely with local teams (Tech, Network, Business, CX, etc.) , centralized engineering teams and business units (Product Owners, Marketing, CX, etc.) to align on requirements, timelines, and dependencies.
• Define and track project milestones, ensuring on-time delivery while mitigating risks.
• Drive coordination between multiple stakeholders, ensuring clear communication and accountability.
• Facilitate regular status updates, risk assessments, and post-mortem reviews for continuous improvement.
• Monitor the success of each rollout post-launch, identifying key operational challenges and ensuring smooth adoption

Testing & Quality Assurance

• Ensure readiness of UAT environment & Test Data across different country teams.
• Ensure country teams actively participate in UAT, test cases are well-defined, and testing is executed effectively.
• Track and manage UAT execution, escalations, and issue resolution in collaboration with engineering teams.
• Ensure structured sign-off from all markets before go-live.
• Work closely with Product Owners and Tech Teams to resolve UAT blockers efficiently.

Communication & Market Readiness

• Serve as the bridge between engineering, business, and local market teams, ensuring alignment and understanding of project goals.
• Ensure that the rollout of new services includes both technical and commercial alignment.
• Align with local marketing, sales, and operations teams to ensure they are prepared for new feature/service adoption and obtained the right trainings for OPCOs.

Post-Production Monitoring & Operational Reporting

• Work with Operations Teams to track post-launch performance and identify issues.
• Ensure the collection and analysis of post-production reports to validate if the launched feature/service is working as expected.
• Proactively monitor issues, resolve roadblocks, and collaborate with internal teams to improve future rollouts.
• Provide structured feedback to Product & Tech teams based on operational insights.

Critical Thinking & Problem Solving

• Apply domain knowledge and analytical skills to ensure successful feature deployment and adoption.
• Anticipate challenges in project execution and proactively develop solutions to mitigate risks.
• Ensure projects align with overall business objectives, providing strategic recommendations where necessary.

KEY ACCOUNTABILITIES

Expected End Results (WHAT)

(List the expected end results that must be achieved in order to fulfill the job purpose)

Supporting Activities (HOW) (What are the key activities undertaken to achieve the desired end results

Project Coordination & Delivery

• Plan and manage the end-to-end roll-out of digital features across multiple markets.
• Work closely with local teams (Tech, Network, Business, CX, etc.) , centralized engineering teams and business units (Product Owners, Marketing, CX, etc.) to align on requirements, timelines, and dependencies.
• Define and track project milestones, ensuring on-time delivery while mitigating risks.
• Drive coordination between multiple stakeholders, ensuring clear communication and accountability.
• Facilitate regular status updates, risk assessments, and post-mortem reviews for continuous improvement.
• Monitor the success of each rollout post-launch, identifying key operational challenges and ensuring smooth adoption

Testing & Quality Assurance

• Ensure readiness of UAT environment & Test Data across different country teams.
• Ensure country teams actively participate in UAT, test cases are well-defined, and testing is executed effectively.
• Track and manage UAT execution, escalations, and issue resolution in collaboration with engineering teams.
• Ensure structured sign-off from all markets before go-live.
• Work closely with Product Owners and Tech Teams to resolve UAT blockers efficiently.

Communication & Market Readiness

• Serve as the bridge between engineering, business, and local market teams, ensuring alignment and understanding of project goals.
• Ensure that the rollout of new services includes both technical and commercial alignment.
• Align with local marketing, sales, and operations teams to ensure they are prepared for new feature/service adoption and obtained the right trainings for OPCOs.

Post-Production Monitoring & Operational Reporting

• Work with Operations Teams to track post-launch performance and identify issues.
• Ensure the collection and analysis of post-production reports to validate if the launched feature/service is working as expected.
• Proactively monitor issues, resolve roadblocks, and collaborate with internal teams to improve future rollouts.
• Provide structured feedback to Product & Tech teams based on operational insights.

Critical Thinking & Problem Solving

• Apply domain knowledge and analytical skills to ensure successful feature deployment and adoption.
• Anticipate challenges in project execution and proactively develop solutions to mitigate risks.
• Ensure projects align with overall business objectives, providing strategic recommendations where necessary.

DIMENSIONS

(List the significant numerical data which will reflect the scope and scale of activities concerning this job).

Financial Dimensions

(These should be quantifiable numerical amounts like annual budgets, opex, capex, annual revenue etc.)

• Project delivery success metrics;
• Opco roll-out time to market

Other Dimensions

(Indication of some of the significant volumes associated with the job like number in team/ staff handled, subscriber base, etc.).

Educational Qualifications & Functional / Technical Skills

• Bachelors degree in Computer Science/Engineering or Marketing or like discipline
• An MBA with focus on Marketing/Emerging Markets (preferred by not required)
• Certifications or additional qualifications in Project Management (Agile or PMP)

Relevant Experience (Type of experience and minimum number of years)

• 5+ years of experience in digital project management, preferably in a multi-market or multinational environment.
• Strong understanding of digital platforms, product roll-outs, and software development lifecycles (SDLC).
• Experience working with agile development teams, including sprint planning, backlog management, and retrospectives.
• Proven track record in managing test environments, assembling test cases, and driving UAT processes.
• Ability to navigate complex organizational structures, working with multiple stakeholders at different levels.
• Strong problem-solving, analytical, and critical-thinking skills, with a focus on execution and delivery.
• Project management tools: Jira, Confluence, Trello, Asana, or equivalent.
• Agile & Scrum frameworks.
• Stakeholder communication & influencing skills.
• Multi-market coordination & cultural adaptability.
• Process improvement & risk management.

Other requirements (Behavioural etc.)

• Strong People skills- Building Collaborative Relationships, Empowering and Developing people
• Solution oriented
• Natural sales flair with practical/logical methods to achieve performance outcomes
• Operational execution and solution-oriented mind-set
• Performance driven
• Should thrive in challenging situations
• Strong analytical skills and problem solving skills