Posted: 2 weeks ago
3-8 years
Himatnagar, Rajkot, Vadodara
Operations Maintenance & Support
work from office
Full Time
Closes 23 Dec 2026
Posted: 2 weeks ago
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Job Description
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Job Description
- Accessibility- Availability as per defined plan. Defined plan for the district for the month.
- Timely resolution- Laid down query/complaint resolution process shall be followed to ensure timely grievance redressal
- NPS- Deliver aspirations on customer engagement score
- Driving financial literacy and customer awareness on Bank products
- Time to resolve customer concerns- 80% of response & resolutions within TAT
- Educate Customers about the benefits linked to his bank a/c and recommend products/ services best suited to the customers requirements
- Partnering with sales field team in running financial literacy camps
Work Experience
3-5 years of relevant experience
- EducationalLevel :-
- Graduate
Skills
Customer RetentionRetentionGrievance HandlingEngagementCustomer ExperienceCustomer EngagementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Airtel Payments Bank is a payments bank in India. Further details require access to their official website which is not directly provided in the link.
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