Territory Manager - Urban Mass Retail

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• Job Details
• Job Title Territory Sales Manager – Mass Retail
• Designation Territory Sales Manager
• Job Code
• Function D2C
• Sub-Function Mass Retail
• Location
• Level/Grade Senior Executive
• Position Description

The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with channel partners & foster business relationships to enhance business for D2C mass retail.

• Organizational Relationship
• Reporting To Regional Mass Retail Head ( Zonal / Area Manager)
• Total number of employees supervised by you DIRECTLY or INDIRECTLY
• Managerial Individual Contributors
• Directly – 6 to 7
• Indirectly – 6 to 7

Sales Management

• Key Responsibilities & Accountabilities
• Drive revenue growth by focusing on new & existing channel partners and expanding the companys footprint within the territory.
• Optimize the sales and distribution network to enhance market penetration of the business.
• Strengthen the distribution ecosystem by increasing BTL activities in areas of operation, effective coverage, and transacting outlets.
• Ensure brand visibility through organized go-to market merchandising activities to achieve tertiary recharge sales & gross prepaid targets.

Customer Experience

• Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
• Ensure compliance with policies and processes by the channel partners and ensure customer SLAs are met.
• Lead timely closure of service request loops & intervene and handle complaints in case of escalations.

Stakeholder Management

• Manage & expand channel / distributor network through incentives and seamless grievance redressal.
• Form partnerships and train partners on product features / sales techniques / market positioning to strengthen the mass retail business.
• Effectively implement active relationship management programs & negotiate agreements with partners to ensure mutually beneficial terms and conditions.
• Maintain industry best practices to enhance the efficiency and competitiveness of services. Collect feedback and generate regular reports for improved management.
• People Management
• Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between mass retail Zonal / Area managers of sales and service.
• Manage the team responsible for installing, servicing, and repairing structures and major components.
• Anchor trainings as required for team member development.
• Own and manage a strong people connects at all levels across the organization.
• Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies.
• Knowledge, Certifications and Experience
• Education Qualification Full time graduate degree, MBA / PGDM (optional)
• Total Experience 2+ years of experience in sales preferably Telecom / FMCG
• Key Interactions
• Internal / External Stakeholders
• (Internal means – External to the department and internal to the organization; External means – External to the organization)
• Internal Zonal / Area Sales Managers & Field Sales Executives
• External Urban / Rural Promoters & Channel Partners
• Skills and Competencies
• Technical Competencies Proficiency in sales and marketing techniques
• Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook