Territory Manager-Prepaid-Lanka-AS-Tezpur-zone

Department Icon Business Development / Sales
Posted: 1 year ago
2-6 years
Assam
Business Development / Sales
Work from Office
Full Time

Posted: 1 year ago
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Job Description

    As a Territory Sales Manager - Mass Retail at Airtel, you will be at the forefront of the business for an entire territory, responsible for driving sales and ensuring end-to-end customer service. Your role will involve increasing market share, revenue, and executing the Go-To-Market (GTM) strategy. Additionally, you will engage with channel partners to enhance business for Direct-to-Consumer (D2C) mass retail.

    You will lead a team of 6 to 7 direct reports and indirectly supervise another 6 to 7 employees. Your key responsibilities will include:

    Sales Management:

    • Drive revenue growth by focusing on new and existing channel partners.
    • Optimize the sales and distribution network to enhance market penetration.
    • Strengthen the distribution ecosystem through increased Below-The-Line (BTL) activities and effective coverage.
    • Ensure brand visibility through organized merchandising activities.

    Customer Experience:

    • Implement processes to enhance overall customer experience and satisfaction.
    • Ensure compliance with policies and processes by channel partners.
    • Lead the timely closure of service requests and handle complaints effectively.

    Stakeholder Management:

    • Manage and expand the channel/distributor network through incentives and grievance redressal.
    • Form partnerships and train partners on product features and sales techniques.
    • Implement relationship management programs and negotiate agreements with partners.

    People Management:

    • Lead the territory team and update their knowledge base.
    • Coordinate between mass retail Zonal/Area managers of sales and service.
    • Provide training for team member development.
    • Maintain strong connections at all levels across the organization.

    Requirements:

    • Full-time graduate degree, MBA/PGDM (optional).
    • 2+ years of sales experience, preferably in Telecom/FMCG.
    • Proficiency in sales and marketing techniques.
    • Basic knowledge of MS Office tools.

    Join us at Airtel and be part of a team that aims to make a difference and create impactful solutions for consumers while leaving a lasting footprint in the industry. Embrace limitless opportunities and #BeLimitless with us.,

Skills

Relationship ManagementIssue ResolutionBTL ActivitiesDistribution Network OptimizationCustomer SatisfactionCompliance ManagementCustomer Experience EnhancementSales TechniquesTrainingMarket PositioningReport GenerationFeedback CollectionSales ManagementMarket PenetrationDevelopmentStakeholder ManagementBrand VisibilityPeople Management

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About Company

Airtel is a leading global telecommunications company with operations in 18 countries across Asia and Africa. It offers a range of services including mobile voice and data services, fixed line, high-speed broadband, IPTV, and DTH, as well as enterprise services such as national and international long-distance connectivity. Airtel is committed to providing innovative and affordable digital communication solutions to enhance customer experiences and empower societies. Airtel careers provide a vibrant, collaborative environment where talented individuals thrive on innovation, technology, and service excellence. Airtel prides itself on fostering a culture that values diversity and inclusion, offering ample opportunities for career growth and professional development.

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