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Job Description
- As a Territory Sales Manager for Mass Retail at Airtel, you will play a crucial role in driving sales and end-to-end customer service within the assigned territory. Your responsibilities will include increasing market share, revenue, and executing the Go-To-Market (GTM) strategy. Furthermore, engaging with channel partners to enhance business for Direct-to-Consumer (D2C) mass retail will be a key aspect of your role.
You will be reporting to the Regional Mass Retail Head and will be supervising a team of 6 to 7 direct reports and indirectly managing the same number of individuals. Your primary focus will be on sales management, where you will drive revenue growth by collaborating with new and existing channel partners to expand the company's presence within the territory. Optimizing the sales and distribution network, strengthening the distribution ecosystem, and ensuring brand visibility will be integral to your success.
In terms of customer experience, you will be responsible for implementing processes to enhance overall customer satisfaction and issue resolution. It will be crucial for you to ensure compliance with policies and processes, meet customer service level agreements, and handle complaints effectively.
Stakeholder management will also be a key area of focus, where you will manage and expand the channel/distributor network, form partnerships, and train partners on product features and sales techniques. By implementing active relationship management programs, negotiating agreements, and following industry best practices, you will enhance the efficiency and competitiveness of services.
People management will be another important aspect of your role, where you will lead the territory team, update their knowledge base, and coordinate with mass retail Zonal/Area managers. Additionally, you will be responsible for conducting trainings for team member development, maintaining strong relationships across all levels of the organization, and collaborating with central functions to ensure alignment with broader company policies.
To excel in this role, you should possess a full-time graduate degree and preferably an MBA/PGDM with at least 2+ years of experience in sales, preferably in the Telecom or FMCG industry. Proficiency in sales and marketing techniques, along with basic knowledge of MS Office tools, will be essential for success in this position.
Join us at Airtel and be part of a limitless team where you can make a difference, take ownership, and build a rewarding career. #BeLimitless.,
Skills
Relationship ManagementIssue ResolutionDistribution Network OptimizationCustomer SatisfactionCustomer Experience EnhancementSales TechniquesTrainingReport GenerationFeedback CollectionSales ManagementMarket PenetrationProcess ImplementationStakeholder ManagementBrand VisibilityTeam LeadershipPeople ManagementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Airtel is a leading global telecommunications company with operations in 18 countries across Asia and Africa. It offers a range of services including mobile voice and data services, fixed line, high-speed broadband, IPTV, and DTH, as well as enterprise services such as national and international long-distance connectivity. Airtel is committed to providing innovative and affordable digital communication solutions to enhance customer experiences and empower societies. Airtel careers provide a vibrant, collaborative environment where talented individuals thrive on innovation, technology, and service excellence. Airtel prides itself on fostering a culture that values diversity and inclusion, offering ample opportunities for career growth and professional development.
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