Global Service Desk Engineer

Dear Candidate,

Greeting of the day!!!

This is Uzeir Mal from ALOIS Solutions. We have an excellent job opportunity for the position of IT Service Desk / Technical Support with our end client for Bangalore and Hyderabad location

Position: IT Service Desk / Technical Support (International Voice)

Location: Bangalore / Hyderabad

Work Mode: Work from Office (No WFH)

Shift: US Shift (Night Shift Only)

Working Days: 5 Days per Week

Notice Period: Immediate to 15-20 Days

About the Role:

Were looking for experienced Service Desk Analysts / L1 Support Engineers to provide technical voice support to global users in a fast-paced IT environment.
If you have strong troubleshooting skills, excellent communication, and a passion for IT support, this is the right opportunity for you!

Key Responsibilities:

• Provide Level 1 technical support through voice (international) and remote tools.
• Diagnose and resolve issues related to:
• MS Office, O365, VPN, network connectivity, and VDI
• System performance, software installation/uninstallation, and antivirus
• Browser and printer troubleshooting, OneDrive, OneNote, MFA (Multi-Factor Authentication)

• Accurately log incidents and service requests in the ticketing system.
• Escalate unresolved issues to the next level as per process guidelines.
• Maintain excellent communication and customer satisfaction scores.

Required Skills & Experience:

• Minimum 1 year experience in International Voice Technical Support (US/UK process).
• Hands-on experience with IT Service Desk tools, MS Office, O365, and VPN.
• Basic understanding of networking concepts and system troubleshooting.
• Strong verbal and written communication skills.
• Willing to work in US Night Shifts and from office only (no work from home).

Interview Process:

3 Rounds:

1. SEG Round (Communication screening)
2. Technical Round
3. Client Round
   

Technical Round: Mainly Conducted on Saturday (10 AM 5 PM IST)

• Share your preferred availability window (e.g., 10 AM 2 PM IST or 3 PM 5 PM IST).
• Duration: 30 minutes

About ALOIS (https://www.aloissolutions.com/):

ALOIS Solutions is a rapidly expanding Talent and Technology Solutions company. We thrive on embracing challenges as catalysts for unprecedented growth and ground-breaking innovation. Our core expertise lies in providing strategic and ingenious solutions to conquer even the most intricate issues faced by our esteemed clients. As esteemed partners to industry-leading MSP programs like Magnet, Kelly, Tapfin, Allegis, and Guidant Group, we exude pride in consistently delivering excellence. Believing fervently in the transformative potential of every problem, we envision strategic opportunities that drive your esteemed organization forward. Cultivating enduring partnerships stands at the heart of our service philosophy, solidifying our reputation as a truly distinctive service provider. Our global impact resonates through a strategically located network of seven offices, spanning USA, Costa Rica, UK, Netherlands, Poland, India, and Australia. Our regional experts have achieved resounding success in servicing clients across more than 21 countries, reinforcing our status as an unwavering international ally you can unreservedly rely on. ALOIS Solutions proudly offers comprehensive onshore, offshore, and nearshore services, thoughtfully tailored to embrace cost efficiencies and the potency of same-time-zone execution. At our core, we are a driving force committed to making a profound global impact, transcending boundaries and empowering organizations on a transformative scale.

Kindly revert back with the below information and an updated copy of your resume if you are interested in this position at Uzeir.mal@aloissolutions.com

• Full Name:
• Contact Number:
• Email ID:
• Current Company name (Pay roll):
• Total Experience:
• Relevant Experience:
• Current Location:
• Preferred location:
• Official Notice Period:
• Current CTC:
• Expected CTC:

Role: IT Support - Other

Industry Type: BPM / BPO

Department: IT & Information Security

Employment Type: Full Time, Temporary/Contractual

Role Category: IT Support

Education

UG: Any Graduate

About company

We at ALOIS are a high-performance and focused staffing firm that is committed to producing results for our clients, candidates and employees. We are serving fortune 500 and Mid-Size Clients with high quality IT professionals to meet talent needs through staffing, permanent placement services, vendor management programs and global staffing services.

We have our head office based out in California USA and serve our clients across the USA, Australia, APAC ,India