Service Manager - Transformer Industry

Role & responsibilities

Coordinate and oversee the installation and commissioning of large power transformers up to 850 MVA voltage to 500KV
Assist in technical support on issues in the field, factory, or customer requests
Displays a high level of critical thinking in bringing successful resolution to high-impact, complex, and/or cross-functional problems.
Responsible for overseeing installation of all external parts and components of transformers in accordance with individual installation instructions

Guides Field Service Supervisors through the testing of transformer alongside the customer engineers
Applies advanced skills to resolve very complex problems not covered by existing procedures or practices
Responsible for overseeing that Field Service Supervisors thoroughly document job activities through written reports
Perform up-front investigations on transformer issues that arise to include Root Cause Analysis
Act as a professional communicator and representative of HPT to customers, sales reps, and vendors.
Support HPT positively in public and customer relations with all involved
Presents a positive image of the company and of oneself as a person who represents business for or of the company
Observes all company policies during the workday and maintains honesty and integrity in all business affairs. This includes professional communication, and zero tolerance for harassment of others at any time.

Preferred candidate profile

Must be from Transformer Industry Only