Ajmera - Head - Projects Quality Control - Business Excellence & Innovation

Head Projects Quality, Business Excellence & Innovation

Function: Projects / Business Excellence

Reporting To: MD / CEO / Executive Director

Location: Mumbai

Role Purpose:

• Build and institutionalize a robust quality culture across the entire real estate project lifecycle.
• Drive excellence from design, approvals, construction, handover, and post-possession.
• Improve project quality, delivery predictability, and customer satisfaction.
• Promote innovation in construction methodologies, materials, and technology.
• Enhance brand differentiation through superior quality and operational excellence.

Key Responsibilities:

1. Project Quality Management:

• Establish quality standards for design, engineering, and construction.
• Review design coordination among Architectural, Structural, and MEP consultants.
• Standardize material specifications and quality benchmarks.
• Monitor execution quality across civil, finishing, MEP, and external development works.
• Implement stage-wise quality gates (Design Freeze, Mock-ups, Sample Flats, Pre-Handover Audits).
• Conduct periodic quality inspections and site audits.
• Ensure timely closure of Non-Conformance Reports (NCRs).
• Minimize rework, snag lists, seepage, water leakage, and maintenance defects.
• Drive continuous quality improvement across all ongoing projects.

2. Standardization & Process Excellence:

• Develop and implement Project Execution SOPs.
• Establish standardized construction quality checklists.
• Implement snag management and quality tracking systems.
• Standardize consultant coordination protocols.
• Define uniform handover and possession standards.
• Develop standard BOQs, specifications, and material standards.
• Benchmark quality practices across luxury, premium, redevelopment, and affordable housing projects.
• Drive process standardization across all project sites.

3. Customer-Centric Quality:

• Strengthen Voice of Customer (VOC) across the customer lifecycle.
• Monitor quality from booking through possession and Defect Liability Period (DLP).
• Analyze customer complaints and identify recurring quality issues.
• Reduce the gap between sample flat quality and delivered product.
• Improve customer handover experience.
• Ensure timely resolution of post-possession defects.
• Improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS).

4. Innovation & Technology:

• Identify and implement modern construction technologies.
• Evaluate Aluform, Precast, Prefabrication, Drywall Systems, and Modular Construction.
• Introduce sustainable materials and green building practices.
• Drive adoption of cost-effective and durable construction solutions.
• Implement BIM and digital project monitoring tools.
• Introduce quality inspection and snag management applications.
• Promote PropTech solutions across projects.
• Balance cost, speed, and quality through innovation.

5. Governance & Compliance:

• Ensure compliance with RERA commitments and approved specifications.
• Monitor adherence to local authority regulations.
• Ensure compliance with contractual quality commitments.
• Support Legal and Customer Care teams in quality-related disputes.
• Identify quality risks during project planning and feasibility.
• Strengthen governance through regular compliance audits.

6. Capability Building & Leadership:

• Train engineers, project teams, and contractors on quality standards.
• Promote best construction and finishing practices.
• Build customer-focused project delivery culture.
• Mentor Project Heads and QA/QC teams.
• Conduct quality awareness and technical training programs.
• Foster a culture of quality ownership and continuous improvement.

Key Success Metrics (KPIs):

• Reduction in customer complaints per unit.
• Reduction in project rework costs.
• Reduction in snag count during handover.
• Reduction in water leakage and seepage complaints.
• Improvement in First-Time-Right handovers.
• Improvement in project quality audit scores.
• Improvement in Customer Satisfaction (CSAT).
• Improvement in Net Promoter Score (NPS).
• Increased adoption of innovative construction technologies.
• Reduction in execution deviations from approved specifications.
• Higher compliance with quality standards and SOPs.
• Timely closure of NCRs and quality observations.

Ideal Candidate Profile:

Education:

• B.E. Civil Engineering or Bachelor of Architecture.
• MBA / M.Tech preferred.

Experience:

• 18-25 years in Real Estate Development or Construction.
• Experience in large residential, commercial, or mixed-use developments.
• Strong exposure to project execution and construction quality.
• Experience in QA/QC systems and finishing quality.
• Expertise in customer handover and possession management.
• Experience managing multiple consultants and large project portfolios.

Critical Competencies:

• Strong knowledge of construction quality management.
• Expertise in project execution and finishing excellence.
• Practical understanding of on-site construction challenges.
• Strong analytical and problem-solving skills.
• Ability to influence Project Heads, Consultants, and Contractors.
• Leadership and stakeholder management capabilities.
• Customer-centric approach to project delivery.
• Process improvement and operational excellence mindset.
• Strong governance and compliance orientation.
• Strategic thinking with execution focus.
• High attention to detail and finishing quality.
• Ability to drive innovation and digital transformation in construction.
• Excellent communication, negotiation, and decision-making skills.