HR Manager - Global Business Services

The HR Business Partner is an Individual Contributor (IC) responsible for driving the end-to-end people agenda for the Record to Report (R2R), FP&A, IT and IC2 functions within Global Business Services (GBS) India, supporting a population of 550+ employees.

The role owns the complete hire-to-retire (H2R) employee lifecycle for the assigned GBS towers and partners with business leaders to build organizational capability, enable workforce growth, and deliver business outcomes through strategic HR initiatives. In addition to core HR Business Partnering, the role leads and contributes to global, regional, and HR GBS transformation and continuous improvement projects.

Role & responsibilities

Strategic HR Business Partnering

• Partner with GBS, IT and Finance leadership to deliver the people strategy aligned with business objectives.
• Act as a trusted advisor to leaders on organizational design, workforce planning, succession, talent and employee engagement.
• Coach managers to build high-performing, inclusive and accountable teams.
• Collaborate with country, regional and global stakeholders across HR and the business.

End-to-End Hire-to-Retire Ownership

• Own the complete employee lifecycle for the assigned GBS functions, including recruitment, onboarding, induction, performance, promotions, internal mobility, rewards, employee relations and exits.
• Ensure consistent execution of HR policies, processes and governance in partnership with People Services and Centres of Expertise.
• Drive manpower planning, headcount governance and productivity tracking.

Talent & Organizational Development

• Lead workforce planning and organizational design initiatives to support business growth.
• Identify high-potential talent and build succession and development plans.
• Drive performance management, talent reviews and capability-building initiatives.
• Facilitate leadership and team effectiveness workshops to strengthen a high-performance culture.

HR Projects & Continuous Improvement

• Lead and support global and regional HR projects across GBS, IT and Finance.
• Drive HR GBS transformation initiatives focused on process standardization, harmonization and operational excellence.
• Identify opportunities for continuous improvement and implement scalable HR solutions that enhance employee and manager experience.
• Partner with CoEs to deploy new HR programs, systems and change initiatives.

Employee Relations, Culture & Compliance

• Foster an engaging, diverse and inclusive workplace aligned with the Employer Value Proposition.
• Ensure compliance with the Code of Conduct, labour legislation and statutory requirements.
• Support employee relations, disciplinary processes and grievance resolution with appropriate governance.

Present HR insights and people metrics during business reviews to support data-driven decisions.

Preferred candidate profile

Education & Experience

• Postgraduate degree in Human Resources, Business Administration or a related discipline.
• 12-15 years of progressive HR experience, with strong exposure to HR Business Partnering in a matrix organization.
• Experience supporting Finance, IT, Shared Services or Global Business Services environments is preferred.

Core Skills

• HR Business Partnering & Consulting
• End-to-End Hire-to-Retire Process Management
• Workforce Planning & Organizational Design
• Talent & Performance Management
• Change & Transformation Management
• Stakeholder Management & Influencing
• Employee Relations & Labour Law Compliance
• Project Management & Continuous Improvement
• HR Analytics and Data-Driven Decision Making

Functional Competencies

• Business Orientation
• Operational Excellence
• Business Partnering & Consulting
• Change Management
• Organizational Savvy
• Project Management
• Employee Lifecycle Management
• Continuous Improvement

Legal & Regulatory Knowledge

• Sound knowledge of Maharashtra Labour Laws, employment legislation, statutory compliance, and Safety & Environment (S&E) requirements.