People Services Senior Specialist

People Services Senior Specialist Pune

1. Job Purpose

To deliver end-to-end HR operational support across the employee lifecycle and Talent Acquisition administration. The role involves managing HR transactions, employee data, position and requisition creation, recruitment processes and coordination with global HR teams. It also supports process transitions, stabilization and continuous improvement to ensure accurate, timely and efficient HR service delivery.

2. Key Activities & Responsibilities

HR Operations & Employee Lifecycle

• Manage employee lifecycle transactions, including onboarding, transfers, promotions, benefits, terminations and organizational changes.
• Maintain employee records and ensure accuracy of HR data.
• Support time, leave and other HR administration activities.
• Coordinate with internal teams and external vendors for employee-related processes.

Talent Acquisition Operations

• Manage position creation and job requisitions in HR systems.
• Support internal and external recruitment administration.
• Coordinate candidate documentation and offer-related activities.
• Support IJP and internal mobility processes in coordination with TA teams.

HR Systems & Process Management

• Handle HR transactions using systems such as SAP SuccessFactors or other HRIS platforms.
• Ensure accurate employee and organizational data management.
• Support process transitions, knowledge transfer and stabilization.
• Identify process gaps and contribute to standardization and improvements.

Stakeholder Management

• Coordinate with global HR teams, employees, managers and external vendors.
• Resolve HR-related queries within defined SLAs.
• Ensure adherence to HR policies, procedures and service delivery standards.

3. Ideal Candidate Description (CDD)

The ideal candidate should have 10+ years of experience in HR Operations, HR Shared Services or People Services, preferably within a global MNC or GBS environment.

The candidate should have strong hands-on experience in employee lifecycle management, HR administration, recruitment operations and HR system transactions. They should be comfortable managing global stakeholders, handling multiple HR processes and supporting process transitions.

Core Requirements:

• Strong experience in HR Operations / HR Shared Services / People Services.
• Hands-on experience in employee lifecycle management and HR administration.
• Knowledge of position management, job requisition creation and recruitment administration.
• Experience working on HRIS platforms; SAP SuccessFactors knowledge is preferred.
• Exposure to global HR operations and stakeholder management.
• Understanding of process transition, knowledge transfer and stabilization.
• Strong communication, coordination and problem-solving skills.

4. Educational Qualification

• Bachelor's degree in any discipline, preferably in Human Resources.
• MBA / Postgraduate qualification in HR would be an advantage.

5. Good-to-Have Skills

• Experience in Global Business Services (GBS) or HR Shared Services.
• Knowledge of SAP SuccessFactors or other HRIS tools.
• Exposure to process improvement and automation.
• Working knowledge of Power Apps, Python or similar automation tools.
• Experience in transition management and process stabilization.