Store Manager

Store Manager Fashion Retail

Job Summary

We are seeking an experienced Store Manager to oversee the daily operations of a fashion retail store. The ideal candidate will drive sales performance, lead and motivate the team, ensure excellent customer service, and maintain brand and visual merchandising standards.

Key Responsibilities

Store Operations

• Manage end-to-end store operations efficiently
• Ensure compliance with company policies and retail standards
• Maintain store cleanliness, display, and visual merchandising guidelines

Sales & Performance

• Achieve and exceed sales targets and KPIs
• Monitor daily sales, conversion rates, and customer footfall
• Implement effective selling and upselling techniques

Team Leadership

• Recruit, train, and supervise store staff
• Prepare staff schedules and manage attendance and leaves
• Motivate team members and conduct performance reviews

Customer Experience

• Deliver exceptional customer service at all times
• Handle customer complaints professionally and resolve issues promptly
• Build customer loyalty and repeat business

Visual Merchandising

• Ensure mannequins, displays, and layouts reflect brand identity
• Coordinate with VM team for seasonal changes and promotions

Inventory & Stock Control

• Manage stock receiving, replenishment, transfers, and audits
• Monitor shrinkage and ensure accurate inventory records

• Prepare daily and monthly sales and performance reports
• Monitor store expenses and control operational costs

Requirements

• Minimum 5 years of experience in retail, preferably in fashion/apparel
• At least 2 years of experience as a Store Manager or Assistant Store Manager
• Strong leadership and customer service skills
• Good knowledge of fashion trends and retail KPIs
• Basic knowledge of POS systems and MS Excel
• Presentable, confident, and brand-focused