Aftersales Executive - Linde | Al-Futtaim Automotive | FAMCO | Dubai

Overview Of The Role:

• The Aftersales Executive is responsible for driving sales growth in spare parts, attachments, accessories, and service contracts through proactive business development strategies. Success involves nurturing customer relationships, achieving sales targets, and coordinating internal resources to ensure seamless operations. Main responsibilities include conducting customer visits, developing new business opportunities, managing quotations, orders, pricing, and discount approvals, and providing ongoing support for counter sales activities across multiple branches. A successful candidate will thrive in a dynamic environment by aligning sales strategies with customer needs and operational capabilities.

What You Will Do:

Parts Sales & Business Development

• Drive spare parts sales by identifying new business opportunities.
• Develop existing customers.
• Achieve assigned sales and gross margin targets.

Attachments & Accessories Sales

• Promote and sell material handling attachments.
• Sell accessories, batteries, tyres, safety systems, and other equipment-related products based on customer requirements.

Service Contract Sales

• Identify and develop opportunities for Preventive Maintenance Contracts (PMC) and Repair Maintenance Contracts (RMC).
• Renew and expand existing contracts.

Customer Visits & Lead Generation

• Conduct regular customer visits to identify sales opportunities.
• Strengthen relationships and develop new accounts.
• Increase aftersales business penetration.

Counter Sales Coordination

• Supervise and support counter sales activities across branches.
• Coordinate quotation preparation, order processing, parts identification, and customer enquiries.

Quotation & Order Management

• Monitor customer quotations and follow up on pending LPOs.
• Coordinate order processing and deliveries.
• Ensure timely conversion of sales opportunities.

Pricing & Discount Management

• Coordinate special pricing and discount approvals with management.
• Ensure competitive pricing and maintain targeted gross margins.

Customer Relationship & Retention

• Maintain strong customer relationships and address commercial concerns.
• Coordinate with internal departments and identify cross-selling and upselling opportunities.

Sales Performance & Reporting

• Monitor sales targets and quotation conversion.
• Track service contract opportunities and customer visits.
• Submit regular sales performance and pipeline reports.

Payment Follow-up & Internal Coordination

• Follow up on overdue payments and outstanding orders.
• Address credit-related issues.
• Coordinate with Finance, Parts, Service, Procurement, and Logistics teams to ensure smooth business operations.