Sales Executive

Job description / Role

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life,” BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars; it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.

We are looking for a customer-focused and results-driven Sales Executive to join our Electric Mobility team. This role is responsible for delivering an exceptional showroom experience, guiding customers through their purchasing journey, and achieving individual sales targets while maintaining full compliance with Al-Futtaim Automotive and BYD sales processes.

The ideal candidate is passionate about customer engagement, skilled in consultative selling, and committed to delivering a professional, ethical, and customer-centric experience that contributes to business growth and brand success.

What you will do

• Welcome and engage customers visiting the showroom in a professional manner.
• Conduct customer needs assessments, product demonstrations, and test drives.
• Deliver an outstanding customer experience that positively impacts NPS and Mystery Shopping results.
• Achieve monthly individual sales targets and contribute to overall showroom performance.
• Build and manage a healthy sales pipeline using CRM systems.
• Promote finance, insurance, and value-added products aligned with customer needs.
• Accurately maintain leads, opportunities, customer records, and test drive activities in C4C.
• Follow all company sales processes, governance requirements, and internal controls.
• Ensure accurate sales documentation, deposits, and vehicle order processing.
• Maintain showroom standards, demo vehicle readiness, and professional conduct at all times.
• Complete all mandatory sales, compliance, and system training requirements.
• Collaborate with colleagues and stakeholders to deliver a seamless customer journey.

Required skills to be successful

• Strong sales and customer relationship-building capabilities.
• Excellent communication and interpersonal skills.
• Ability to influence customer decisions through value-based selling.
• Strong negotiation and closing skills.
• CRM and lead management experience.
• Ability to manage multiple priorities in a fast-paced retail environment.
• High attention to detail and process compliance.
• Strong problem-solving and customer service mindset.
• Self-motivated with a target-driven approach.
• Proficiency in Microsoft Office applications, particularly Excel.

About the team

You will be part of Al-Futtaim Automotives growing Electric Mobility business, representing one of the worlds leading EV brands. The team is focused on delivering innovative mobility solutions while providing customers with a premium and seamless buying experience.

Our culture is built around customer experience, collaboration, accountability, integrity, and continuous improvement. This is an exciting opportunity to contribute to the future of mobility within one of the regions most respected automotive organizations.

What equips you for the role

• Bachelors degree.
• Minimum 2 years of sales experience, preferably within luxury retail, automotive, technology, electronics, or premium customer-facing industries.
• Automotive sales experience is advantageous.
• Fluent written and spoken English; Arabic is preferred.
• Experience working with CRM systems and sales pipeline management.
• Proven ability to achieve sales targets and KPIs.
• Strong customer engagement and presentation skills.
• Ability to adapt to new sales approaches and technologies.
• Results-oriented with a strong sense of accountability and ownership.
• Demonstrates Al-Futtaim values of respect, integrity, collaboration, and excellence.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers — right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930s, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940s and 50s saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.