Sales Manager

Job description / Role

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the role

The Sales Manager is responsible for achieving and exceeding unit sales and CSI targets for the branch. This role requires smooth operations of the showroom and efficient team management to maximize customer satisfaction and foster business growth. The manager must ensure adherence to company guidelines and maintain financial health through proper cash and receivables management. Additionally, the manager is responsible for overseeing the branchs compliance with safety standards, and addressing any customer or operational issues promptly. The role also involves representing the company in the respective Emirate, maintaining corporate standards and image.

What you will do

• Ensure that sales standards for the location are achieved and maintained to enhance companys image and ensure customer satisfaction.
• Ensure budgeted unit sales and gross margins for the branch are achieved or exceeded.
• Ensure adherence to the companys sales system, prospecting system, and target achievement regarding number of prospects logged, trade-ins, and F&I products.
• Ensure achievement of CSV objectives for the sales function to ensure customer satisfaction and repeat sales.
• Ensure customer/associate engagement is enhanced and customer complaints are resolved through necessary actions.
• Guide, motivate, and control location staff to maximize performance.
• Identify staff training and development needs and communicate these to management for the arrangement of necessary training.
• Accountable for employee engagement scores and human sigma level for the branch.
• Ensure company procedures are adhered to while handling cash and account receivables.
• Implement the companys credit control policy to ensure cash safety and minimize bad debts.
• Control the location’s new vehicle stock for security and availability.
• Ensure proper upkeep and maintenance of location premises and assets to improve company image.

Required skills to be successful

• Leadership to manage and guide a team effectively.
• Proven sales and marketing acumen in the automotive industry.
• Strong customer care and relationship management skills.
• Analytical skills for competitor analysis and strategic planning.

What qualifies you for the role

• Graduate in any discipline, preferably with an MBA.
• Minimum 9 years of experience in direct selling of consumer durables, primarily in the automotive industry, with at least 3 years in a managerial position.
• Proficient in selling, marketing, and customer care.
• Competent to lead a team of sales executives, comprehend modern auto vehicle construction and features, and coach sales executives on selling techniques and customer care.

About Al-Futtaim Automotive

Al-Futtaim Automotive is one of the regions leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the regions most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the worlds most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, were shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, youll be empowered to turn ambition into action and help move our customers, our business and your career forward.

About the Company

Established in the 1930s, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940s and 50s saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.