Customer Care Representative

Al Tayer
Department Icon Operations Maintenance & Support
Posted: 13 hours ago
0-15 years
Abu Dhabi, UAE
Operations Maintenance & Support
full time
Full Time
Closes 11 Jan 2027
Posted: 13 hours ago
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Job Description
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Job Description

Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Retail

Welcome customers courteously, answer phone calls efficiently, and provide the necessary support to enhance customer comfort and satisfaction until they are attended to by the relevant personnel.

Functional roles and responsibilities
  • Participate in telemarketing activities during campaigns.
  • Handle in-person and phone inquiries efficiently and courteously. Provide necessary information, book services, and offer guidance.
  • Welcome service customers courteously, arrange seating, and ensure they are comfortable until attended to by the service advisor.
  • Direct customers to the relevant advisor.
  • Call customers to obtain feedback about their visits to ATM.
  • Arrange prompt customer service to reduce waiting times and enhance customer satisfaction.
  • Support reception in managing courtesy vehicles.
  • Maintain cleanliness and hygiene in the reception area and adhere to essential housekeeping standards to represent an appropriate corporate image.
    • Education, certification, and continued education
  • High school certificate.
    • Years of experience
  • One to two years of relevant experience.
    • Knowledge and skills
  • Customer service skills or certification is an advantage.
  • Exposure to a multicultural environment.
  • Well-groomed, with a pleasant personality.
  • Excellent communication skills.
    • About the Company

    Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

    Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.

    Skills

    AtmOperationsSupply Chain ManagementCustomer SatisfactionCustomer ServiceSupply Chain

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