Customer Interaction Center Representative

Job description / Role

Functional roles and responsibilities

• To welcome the customers in a courteous manner, answer phone calls efficiently, and provide the necessary support to enhance customer comfort and satisfaction until they are attended to by the relevant personnel.

• Be part of the telemarketing activities during campaigns.

• Provide efficient and courteous handling of present customers over the phone, including providing necessary information, service booking, and guidance.

• Provide an efficient and courteous welcome to service customers by arranging to seat them and keeping them comfortable until they are attended to by the service advisor.

• Direct the customer to the relevant advisor who will attend to them.

• Call customers to get follow-up feedback on their visits to ATM.

• Arrange for the customer to be attended to promptly to reduce waiting time and enhance customer satisfaction.

• Support the reception in managing the courtesy vehicles.

• Ensure cleanliness and hygiene are maintained in the reception area and that essential housekeeping standards are adhered to, representing an appropriate corporate image.

Education/certification and continued education

• High school certificate

Years of experience

• 1-2 years relevant experience

Knowledge and skills

• Customer service skills/certification is an advantage

• Exposure to multicultural environment

• Well groomed with pleasant personality

• Excellent communication skills

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.