Restaurant Supervisor

Restaurant Supervisor

Full-Time

Location: Al Zorah Golf & Yacht Club, Ajman, United Arab Emirates

About Al Zorah

Set along the Ajman coastline, Al Zorah is a distinctive lifestyle destination surrounded by protected mangroves, white sand beaches and natural lagoons. The destination brings together residential communities, leisure, recreation and hospitality experiences, including Al Zorah Golf & Yacht Club.

About Al Zorah Golf & Yacht Club

Al Zorah Golf & Yacht Club is a contemporary golf and lifestyle destination set within a championship golf course environment. Its Clubhouse Restaurant offers relaxed, guest-focused dining throughout the day, welcoming golfers, members, residents and event guests.

Our Ideal Candidate

We are looking for a confident and service-driven Restaurant Supervisorto oversee the daily operation of the Clubhouse Restaurant and support the delivery of a consistent and welcoming dining experience.

The ideal candidate will be hands-on, attentive and comfortable leading a team during busy periods. They will have a strong understanding of food and beverage service, the ability to resolve guest concerns professionally and the confidence to maintain service, hygiene and operational standards throughout each shift.

This role requires someone who leads from the floor, supports colleagues and takes ownership of the guest experience.

Key Responsibilities

• Supervise the daily food and beverage operation within the assigned outlet or service area.
• Coordinate opening, closing and shift handover procedures.
• Allocate stations and responsibilities based on operational requirements.
• Monitor the restaurant floor and ensure timely, attentive and professional service.
• Support the team during busy service periods and assist with guest service when required.
• Ensure colleagues are familiar with menus, ingredients, beverages, promotions and service procedures.
• Guide the team in recommending menu items, beverage pairings and suitable alternatives to guests.
• Handle guest enquiries, feedback and complaints professionally, taking immediate action where possible and escalating when required.
• Ensure appropriate follow-up is completed following guest concerns or service recovery situations.
• Train, coach and support new and existing team members through daily briefings and on-the-job training.
• Monitor colleague performance and address service or conduct concerns promptly.
• Maintain outlet cleanliness, presentation, organisation and readiness throughout the operation.
• Ensure compliance with food safety, hygiene, HACCP, fire, health and safety requirements.
• Monitor operating supplies, equipment and stock levels to reduce shortages, spoilage and unnecessary wastage.
• Prepare outlet requisitions and support the control of food, beverage and operating costs.
• Assist with monthly beverage, equipment and operating supply inventories.
• Support cashiering, billing and point-of-sale procedures, ensuring transactions are handled accurately.
• Report maintenance defects or damaged equipment and follow up until completion.
• Coordinate with Culinary, Stewarding, Events, Golf Operations and other relevant teams to support smooth service delivery.
• Participate in departmental meetings, training sessions and operational briefings.
• Carry out other reasonable responsibilities assigned by the Outlet Manager.

Qualifications & Experience

• 1-2 Years Experience working in a restaurant, clubhouse, hotel or similar food and beverage environment.
• Previous experience in a supervisory, team leader or senior service position.
• Strong working knowledge of restaurant service procedures, beverages and cashiering.
• Experience with point-of-sale systems and basic inventory control.
• Good understanding of food hygiene, HACCP and workplace health and safety requirements.
• Strong guest service and complaint-handling skills.
• Ability to lead, guide and motivate a diverse operational team.
• Good organisational skills with the ability to manage several operational priorities.
• Clear verbal and written communication skills in English.
• Professional appearance and confident interpersonal skills.
• Ability to work flexible shifts, including evenings, weekends and public holidays.

What We Offer

• The opportunity to work within a distinctive golf and lifestyle destination.
• A professional and collaborative working environment.
• Training and development opportunities.
• Exposure to restaurant, golf, leisure and event operations.
• Competitive employment benefits in accordance with company policy.