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Job Description
- You will be working as a Service Desk Administrator at Alamy, located in Technopark, Trivandrum, Kerala. Your role will involve bridging the gap between the IT Services team and end-users by providing top-notch, customer-centric support. The Service Desk team manages day-to-day IT operations, adhering to service level agreements (SLAs) and making day-to-day decisions on service provision, monitoring customer satisfaction, and collaborating with teams to enhance services.
- Ticket Logging
- Ticket Resolution
- Ticket Management
- Major Incident Handling
- Problem Management
- Change Management
- Service Management Reporting
- 2-4 years of IT support or related experience
- Proficiency in using IT Service Management tools
- Basic understanding of IT and IT Systems like Windows and iOS
- Familiarity with the ITIL framework
- Experience with PowerBI or other reporting tools
- Valuable experience in a fast-paced environment
- Excellent customer service, communication, and problem-solving skills
- Ability to explain technical concepts clearly to non-technical users
- Teamwork and time management skills are essential
**Key Responsibilities:**
**Qualifications Required:**
Alamy is the world's most inclusive stock collection, collaborating with over 150,000 content creators globally to provide customers with creative and editorial stock photos, vectors, 360-degree images, and videos. The company values integrity, transparency, inclusivity, support, and bravery in decision-making to foster a global business environment. If you are passionate about contributing to our mission, we encourage you to apply today by uploading your CV.,
Skills
Change ManagementManagementWindowsIT SupportIT Service Management ToolsCustomer ServiceCommunicationTeamworkTime ManagementITIL FrameworkIOSProblemsolvingPowerBIIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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