Assistant General Manager - Soft Services

Role & responsibilities

• Coordinating for overall management of soft service to ensure delivery of standard consistent, efficient class of services across the facility.

• Coordinating to Drive and implement asset management program and best practices.
• Assisting GM to Conduct incident investigation related t soft service incident.
• Assisting GM to Work closely with regional manager operation to ensure the support on implementation of property upkeep related to soft services.
• Coordinating for Training for all the ground staff
• Assist to Function a management with practical application of cost optimization, lean management and process automation
• Shall advise and have innovative mindset to new program on suitable technology solution in optimize delivery process as well as the ability to drive implementation of such solution quickly and effectively.
• Assist on creating Monthly MIS reporting process across the portfolio including monthly review of PM partners
• Assist GM in Managing a standard service vendor management strategy aligned to organization objectives to include setting up and reviews of SLAs and KPI for all the service partners
• Assist GM in Preparation of 52 calendar and ensure the PPM activity should perform according to the calendar
• Coordinate for Periodical audit for the facility

Preferred candidate profile

Graduate or master in Hotel Management

Minimum 10-15 years of experience in hotel industry