Benefits Operations Administrator

Our Story

At Alight, we believe a companys success starts with its people. Alight embraces values that come directly from our people purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans, and career growth opportunities – all within a thriving global organization.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com.

Designation - Benefits Operations Administrator (BOA)

Key Expectations:

• Process all activities related to client benefit plans with high accuracy and timeliness.
• Consistently meet or exceed client Service Level Agreements (SLAs).
• Develop a strong understanding of client plan provisions and related documentation.
• Prioritize work effectively to respond to client and participant needs.
• Ensure adherence to predefined procedures, process guidelines, and compliance standards.
• Actively participate in daily huddles and status meetings to ensure smooth operations.

Required Skills:

• Strong attention to detail and ability to handle transaction-based processing.
• Good computer operating skills, including MS Office applications.
• Typing speed of minimum 25 WPM with 90% accuracy.
• Good written and verbal communication skills are important.
• Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).

Role Description:

The Benefits Operations Administrator (BOA) is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs.

The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate.

The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution.

Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.

Soft Skills:

• Strong analytical and problemsolving skills
• Ability to multitask under tight timelines
• High level of accountability and ownership
• Customercentric mindset
• Adaptability to changing client requirements

Education & Experience

Education:

• Bachelor’s degree in any discipline (B.A, B.Com, B.Sc, BBA)
• Exclusions: B.Ed., LLB, B.Tech, BE, B.Sc (IT), Fulltime MBA, MCA, PDDCA, and any 2year regular postgraduation professional degree

Experience:

• Back-office operations or similar transaction processing roles preferred
• Ability to operate in highvolume, deadlinedriven environments
• Strong ethical standards and adherence to compliance policies.
• Follow all internal and clientmandated security protocols
• Ensure secure handling and storage of participant information

Interested candidates can share their CV at Harshpreet.kaur.4@alight.com