Benefits Operations Manager

Our Story

At Alight, we believe a companys success starts with its people. Alight embraces values that come directly from our people purposeful, human, united and growth-minded reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans, and career growth opportunities – all within a thriving global organization.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com.

Designation- Benefits Operations Manager (BOM)

Key Expectations

• Own and manage overall operational performance for assigned client(s).
• Responsible and accountable to assist and meet Operations SLA for the client.
• Responsible to do auditing for ongoing process on the client.
• Responsible to lead and drive client facing mails and project on time within threshold with timely updates to stakeholder.
• Consistently meet or exceed contractual performance standards and SLAs.
• Ensure on time, high quality delivery of all ongoing work to plan sponsors and participants.
• Drive operational efficiency through process improvements and effective resource planning.
• Build strong client relationships and act as a trusted point of contact for clients and partners.
• Lead, coach, and develop team members to build a high performing operations team.

Required Skills

• Strong domain expertise in the US Benefits and Benefits Administration.
• Proven ability to manage SLAs, operational metrics, and client performance measures.
• Strong stakeholder management and client communication skills.
• Ability to lead teams, manage workloads, and drive capability building.
• Strong working knowledge of MS Office applications (Excel, Word, PowerPoint).

Role Description

The Benefits Operations Manager (BOM) is accountable for managing operational performance for assigned client(s), ensuring that contractual performance standards and defined operational measures are consistently met or exceeded. The role is responsible for ensuring all ongoing work is delivered on time and with high quality to plan sponsors and plan participants.

The BOM acts as a key point of contact for clients, Third-party Administrators, and internal Shared Services, proactively managing client operations metrics and responding to client requests using effective communication. The role requires a strong understanding of client contractual agreements, performance measures, and plan provisions, and being recognized as a subject matter expert in the domain.

The incumbent leads and manages BOA workloads, including work allocation, SLA tracking, SOP review, and approval, identifying training and cross training opportunities, and driving transitions to Shared Services where applicable. The role also partners closely with technology teams to ensure timely project completion, quality testing, and overall project signoff.

In addition, the BOM drives continuous improvement through process optimization, capacity, and resource planning, and delivers client specific operational training while fostering a culture of trust, collaboration, and coaching within the team.

Education & Experience Education:

• Graduate (excluding BE / BTech / MCA / regular MBA)

Experience:

• US Benefits domain and Benefits Administration
• Prior experience with Alight / Aon / Wipro is an added advantage
• Health or Retirement Domain experience preferred

Interested candidates can share their CV at Harshpreet.kaur.4@alight.com