Payroll Specialist

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  Our story

  
  

  At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

  
  

  With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

  
  

  Join our team. Because transformation takes a workforce. Learn more at careers.alight.com.

  
  

  (THE ROLE)

  
  



• Respond to requests, queries and complaints from clients and employees in a friendly and efficient manner to enhance customer loyalty. (chat, email and calls)


• Be a SPOC to the clients, attend client calls to discuss weekly, monthly and quarterly data analysis.


• Perform Audits and presentations using excel knowledge.


• Be the innovation champion for the process and team.




• (RESPONSIBILITIES)




• To build and nurture constructive relationships with the client and internal colleagues from other business areas and to contribute to the team efforts, team meeting etc.


• Suggests ways in which systems and procedures can be improved to enhance the business.


• Make sure the M&P's up to date based on the feedbacks provided by the clients.


• Responsible to track and manage the team's SLA.


• Help TL manage escalations from the team including RCA's tracking, data collation and analysis.




• (REQUIREMENTS)




• Graduate from any stream / Diploma Holder


• PC Literacy - Word and Excel (Basic Level)


• Experience required-2- 5 years


• Track record of face to face, telephone and written contact with customers



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  By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

  
  

  Our commitment to Diversity and Inclusion

  
  

  Alight believes diversityshould be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

  
  

  As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

  
  

  Diversity Policy Statement

  
  

  Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

  
  

  Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

  
  

  Authorization to work in the Employing Country

  
  

  Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

  
  

  Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

  
  

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.