HR People Support Admin

Key Responsibilities:

Employee Lifecycle Administration

· Issue contracts and variations

· Coordinate interviews and pre-employment checks

· Support onboarding and offboarding

· Process employee changes (role, pay, transfers, CBA progression)

HR Systems and Records

· Support employees and managers with HR system navigation and self-service processes within Workday.

· Log and manage HR enquiries within the HR case management system.

· Support Workday user access requests and provide basic troubleshooting support where required.

· Maintain HR templates, policies and documentation within HR systems.

HR Enquiries and Support

· Act as the first point of contact for HR enquiries from employees and managers.

· Respond to HR enquiries and provide guidance on HR policies, procedures and HR processes.

· Identify the underlying issue through effective questioning and provide accurate and thorough responses.

· Direct employees and managers to relevant HR resources, policies or self-service guidance.

· Research solutions to HR enquiries and escalate more complex matters to the HR Services Advisor when appropriate.

· Run standard HR reports and provide basic HR data or analytics to HR teams, HR Business Partners or leadership when required.

· Support HR audits and compliance activities.

· Ensure HR records are maintained in accordance with company policies, data protection requirements and employment legislation.

Collaboration and HR Service Delivery

· Work closely with HR Services Advisors to ensure efficient resolution of HR queries and cases.

· Partner with HR Business Partners and HR Centres of Excellence to support HR processes and activities.

· Ensure HR activities are delivered in line with organisational policies and standards.

· Adhere to company safety, integrity and code of conduct policies.

Continuous Improvement

· Support continuous improvement initiatives within HR Services.

· Identify opportunities to improve HR processes, service delivery and system usage.

· Contribute to maintaining efficient and consistent HR administration within the HR Services team.

Skills and Experience:

· Previous experience in an administrative, HR support or customer service role desirable.

· Strong organisational and administrative skills with excellent attention to detail.

· Ability to manage multiple tasks and prioritise workload effectively in a fast-paced environment.

· Strong communication skills and a professional approach when responding to HR enquiries.

· Ability to ask effective questions to understand the nature of HR enquiries and identify appropriate solutions.

· Demonstrates empathy, emotional intelligence and a strong customer service mindset when supporting employees and managers.

· Ability to maintain confidentiality and handle sensitive employee information appropriately.

· Comfortable working with HR systems and technology.

Knowledge and Qualifications:

· 2-4 years of experience

· Being bilingual in German, Spanish, or French will be an added advantage.

· Experience working in an HR environment desirable.

· Working knowledge of HR systems such as Workday desirable.

· Basic understanding of HR policies, HR processes and employment law fundamentals.

· Education in Human Resources, Business Administration or a related field

Additional Requirements:

· Ability to work effectively with employees and managers across different regions or functions.

· Adaptable approach to supporting different types of HR enquiries and stakeholders.

· Technologically confident with the ability to learn new HR systems and tools quickly.

Measures of Success:

· Accurate and timely processing of HR transactions.

· Effective and responsive handling of HR enquiries.

· High-quality and well-maintained HR records within HR systems.

· Positive feedback from employees and managers using HR Services.

· Contribution to continuous improvement of HR processes and service delivery.