SALES MANAGER (HIGH NET-WORTH INDIVIDUALS – HNI)

ROLE OVERVIEW

All4Season is seeking an accomplished Sales Manager – HNI to lead acquisition, relationship management, and revenue growth from High Net-Worth Individual clients across luxury holidays, bespoke experiences, wellness retreats, corporate celebrations, and premium lifestyle travel.

This role requires a mature sales professional with strong consultative selling ability, deep relationship skills, and experience handling affluent clientele with high service expectations. The candidate will play a key role in expanding All4Seasons HNI portfolio while mentoring junior sales resources and driving premium revenue.

KEY RESPONSIBILITIES

1. HNI Client Acquisition & Relationship Management

• Acquire and onboard HNI clients through referrals, networking, partnerships, and personal outreach
• Build long-term trusted relationships with clients and families
• Act as the primary relationship owner for assigned HNI accounts
• Develop personal rapport with CXOs, promoters, entrepreneurs, and premium families

2. Luxury Sales & Consultative Selling

• Understand client lifestyle, preferences, and aspirations to curate personalized luxury travel solutions
• Design and present high-value proposals (international holidays, villas, cruises, wellness journeys, celebrations, etc.)
• Position value beyond price while maintaining margin targets
• Lead high-ticket closures independently

3. Revenue Growth & Portfolio Development

• Drive repeat business, referrals, and wallet-share expansion
• Own monthly / quarterly revenue targets for HNI vertical
• Track pipeline through CRM and prepare sales forecasts
• Strategize campaigns for premium clientele in coordination with leadership

4. Team Leadership & Internal Coordination

• Guide junior sales executives handling HNI inquiries
• Work closely with Operations, MICE, Visa, and Vendor teams for flawless delivery
• Ensure VIP handling, special requests, and last-minute changes are managed calmly and professionally
• Conduct post-travel follow-ups and relationship reviews

5. Market Intelligence & Brand Representation

• Stay updated on luxury destinations, experiential travel trends, visa norms, and premium hospitality offerings
• Represent All4Season in networking forums and elite client events
• Share client insights with management for product innovation and campaign planning

DESIRED SKILLS & COMPETENCIES

• Strong relationship-building and emotional intelligence
• Excellent communication, presentation, and negotiation skills
• Proven ability to close high-value deals
• Service excellence mindset with attention to detail
• Comfortable engaging with affluent and demanding clientele
• Leadership maturity and ownership orientation
• CRM proficiency and MS Office skills
• Ability to multitask in a fast-paced luxury environment

QUALIFICATIONS & EXPERIENCE

• Graduate / Postgraduate in Travel, Hospitality, Marketing, or related field
• Minimum 7–10 years experience with at least 5 years being served at a Managerial of equivalent senior position in Luxury travel / HNI sales / Relationship management
• Existing HNI network preferred Prior managerial or mentoring experience is a strong advantage