Contact Centre Representative

Job Title: Contact Centre Representative

Department: Contact Centre Wealth and Premier Banking

Shift: Flexible to work in UK/US Rotational Shifts

Experience: 0 -7 Years

Interview Mode:

• 1. 1st Round 3 online Assessment ( OPQ + CC-Sim + SVAR )
• 2. 2nd Round - Managerial round ( Face-to-Face Interview )
• 3. 3rd HR Discussion

Job Summary

Join one of the worlds leading global investment banks as a Contact Centre Representative, where you'll be the first point of contact for our valued customers. This is more than a customer service roleit's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers, resolving queries efficiently, and working within a collaborative team, we’d love to meet you.

Key Responsibilities

• Handle inbound and outbound calls professionally, empathetically, and efficiently.
• Resolve customer queries at the first point of contact wherever possible (First Call Resolution).
• Recommend relevant products and services tailored to customer needs.
• Stay informed on the latest products, services, policies, and system updates.
• Escalate issues effectively while taking full ownership of the customer journey.
• Uphold company values and contribute to a diverse, inclusive, and team-oriented culture.

Qualifications & Requirements

• Excellent communication skills (both verbal and written).
• Strong problem-solving, multitasking, and organizational skills.
• Comfortable adapting to changing priorities and open to receiving feedback.
• High school diploma or equivalent is mandatory; Bachelor’s degree preferred.
• Proficient in basic computer applications and customer support tools.
• Prior experience in a contact centre or customer service role is a plus.
• Willingness to work in rotational shifts aligned with UK/US time zones.

Preferred Skills

• A calm, patient, and empathetic demeanor under pressure.
• Ability to work collaboratively within a team environment.
• Strong understanding of contact centre KPIs like CSAT, FCR, and call quality.
• A mindset focused on continuous learning and improvement.

Why Join Us?

• Be part of a global financial powerhouse that serves over 40 million customers in 63 countries.
• Work in a supportive and inclusive culture that champions career growth and internal mobility.
• Gain exposure to wealth and premier banking services, with opportunities to develop domain expertise.
• Enjoy a flexible working model and world-class employee benefits.
• Contribute to a workplace that celebrates diversity and empowers every voice.