Customer Service - GTU

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive - Global Tax Utility

Principal responsibilities

• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements.
• Responsible for relationship building and resolving customer queries / issues, account management in a professional manner.
• Proactively develop understanding of the business and product area thus creating a knowledge base within the department
• Contributing to positive and productive environment through openness, flexibility, positive attitude and prompt reporting and escalation of issues and proper time management.
• Perform activities as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated.
• Adhere to the compliance/ audit requirements set and communicated by the Global Service Centre management; keep the confidentiality of sensitive information of users; ensure breach of confidentiality is immediately bought to the attention of the line manager.
• Refer to supervisor for deviation/s or’ exceptions to procedures.
• Should be an active team player.

Requirements

• A Bachelor’s degree or with equivalent industry/functional experience 
• Computer literate and ability to work on basic applications like Microsoft Excel, Microsoft Word and Outlook
• Fluency in spoken and written English
• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
• Ability to balance quality and quantity (volumes) with primary focus on quality.
• Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
• Is self-motivated, pragmatic (sense of urgency is a must)
• Willing to work a flexible schedule to accommodate business needs.