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Job Description
1. ITSM Platforms & Tools: Proficient in ITSM platforms such as ServiceNow, with strong skills in reporting and data analysis. Solid understanding of IT infrastructure components (networks, servers, cloud) to support effective service operations.
2. Project, Process, & Framework Management: Practical experience with ITIL processes and collaboration tools, like Jira, Confluence, and Microsoft 365 to support efficient workflows, process improvements, and automations.
- Minimum two (2) years in a lead role working with process or service teams.
- Bachelor's Degree in CIS, Business Administration, or related field and Minimum six (6) years IT experience, including Minimum two (2) years
- implementing or supporting ITSM processes or services.
- Proven ability to lead and deliver ITSM tool implementations (e.g., ServiceNow), including end-to-end configuration of workflows, service catalogs, and integrations, supported by strong project and process management skills aligned with methodologies like Agile, Waterfall, or Lean IT.
Skills
ServicenowITSMITIL ProcessITILConsultingProcessManagementConsultantIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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