Sr Customer Service Representative (Walk-In-Interview-16th Nov)

Role & responsibilities

We are looking for Immediate Joiners

• Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function
• Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
• Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
• Works independently and requires minimal guidance and acts as a resource for colleagues with less experience
• Effectively collaborate across the team to ensure that mistakes are not repeated by team members
• Engage in activities to provide an enhanced customer experience
• Ensures adherence to organizational procedures, policies, and systems.
• Ensures that performance metrics / SLAs are met
• Adhere to daily turnaround time for orders as per set TAT guidelines
• Proactively escalates issues that can potentially hamper the business processes
• Contribute to team effort by accomplishing related results as needed

Please note: It's a night shift role.