Senior Technical Writer

Senior Technical Writer

Loc - BLR - Mahadevpura, Bengaluru

Work Mode - Hybrid

Skills

• Experience using GitHub for version control.
• Agile software development methodologies like Scrum, Kanban, SAFe.

Education and Experience

• Bachelor's or Master's degree in Technical Communications, Computer Science, or related technical/communications field.
• 8+ years of related experience.

Responsibilities

• Designs, develops, and maintains written and visual product-related information (e.g., user/configuration/troubleshooting guides), including online content (interactive demos, help systems) integrated into multiple products, for a variety of audiences.
• Research, outline, write, and edit content, working closely with software engineering teams, product managers, and other stakeholders to understand project requirements.
• Gather information from subject-matter experts and develop, organize, and write user friendly guides, release announcements, and process documentation.
• Create visuals, diagrams, and multimedia content to support technical documentation.
• Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel and adhering to company branding policies.
• Work with engineering teams to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage.

Knowledge & Skills

• Proven ability to quickly learn and understand complex subject matter.
• Experience in writing documentation and procedure manuals for various audiences.
• Experience in working with engineers across multiple time zones to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical/user support content.
• Ability to handle multiple projects simultaneously.
• Strong time management skills.
• Excellent verbal and written communication skills through English.
• Meticulous attention to detail.
• Self-motivated, accountable and have a sense of ownership.
• Proficiency with MadCap Flare, DITA, HTML, Photoshop, Confluence. Desirable (but not Essential)