Director, Client Insights And Enablement

Allied Moving Services
Department Icon Business Development / Sales
Posted: 8 months ago
5-10 years
Panipat, Yamunanagar, Faridabad, Sonipat, Gurugram, Hisar
Business Development / Sales
work from office
Full Time
Posted: 8 months ago
Let Jobaaj One apply for you

An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.

Job Description
Similar Jobs
Please verify your account first! Send OTP

Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

As Director, Client Insight and Enablement, you will serve as a central leader who spearheads a variety of Shared Services efforts that are focused on helping the global Account Management team operate more efficiently, be more insightful, leverage AI, and automate low-value tasks.
Key Responsibilities:

Look after a direct and extended team of resources focused on five key pillars for Account Management:

AI/Automation
Lead a team of people focused on developing a Prompt Library, Agentic Agents, AI Role-playing capabilities etc.

Continue to push the boundaries of what is possible as new technologies become available.

Experiment on ways we can enhance our AMs ability to gain insights on our clients, minimize/eliminate client blind-sides, etc.

Advanced Analytics/Data Science
Lead a team of data scientists and analytics experts to evaluate date from Salesforce, Profit Cube, ServiceEngine and others to help create insights that enhance and empower our AMs to operate better.

Create use-cases and experiment with the art of the possible to find new ways to think about how we run our business, with an objective of growth and NSR improvements

PMO/Project Management
Help lead a group of Project Managers that are exclusively focused on projects that are geared toward achieving AM improvements and/or Client Retention
  • Shared services admin like data/content pulling, deck building, etc
Lead a team that is focused on creating Shared Services capabilities for the global AM team:
Standardizing Executive Summaries/Dashboards
  • Pulling data and creating first-pass presentations for monthly, quarterly, and annual business reviews, both internal and client facing
  • Creating content and presentations focused on helping drive Upsell and Utilization
  • Creating content and demos focused on telling stories and delivering value
  • Creating templates/frameworks that help with Account Plan creation
  • Creating templates/frameworks that help with developing Business Cases
  • AM Training
    In partnership with L&D, create and manage a holistic training program for all AMs that spans Sales and Account management
  • Create a training road-map, checkpoints with tests/certifications, create/curate content, etc.
  • Qualifications and Preferred Skills:
    5 years business/operational management experience
  • 2 years of account management experience in business services industry preferred
  • Relocation experience preferred
  • Excellent presentation skills
  • Strong problem solving and conflict resolution skills
  • Service mindset
  • Must be a critical and analytical thinker, using data to assist with strategic decisions
  • Financial/accounting knowledge preferred
  • Ability to understand/embrace the direction and strategy of SIRVA
  • Strong oral and written communication skills
  • Strong computer skills and deep understanding of technology enabled service delivery
  • Ability to consult proactively with clients to enhance their policy and services offered
  • Successful project management skills
  • Skills to interact effectively with other departments in the organization in order to resolve client issues
  • Strong understanding of sale process and selling skills
  • Strong negotiation skills
  • Cognitive Skills
    Must have strong business and financial acumen.
  • Demonstrated ability to operate effectively in a range of business and cultural environments.
  • Strong strategic vision for the customer experience, professional services, and client/customer support, combined with a Product and Sales mindset.
  • Strong critical thinking and problem-solving skills that result in practical and effective solutions.
  • Technical Skills
    Strong analytical skills and demonstrated ability to use data to make decisions and influence stakeholders.
  • Expert consultative skills, demonstrating active listening and ability to translate needs into solutions.
  • Experience utilizing Salesforce.com or similar for all client management activity.

    • Social & Emotional Skills
    Ability to enable cross-functional collaboration to increase impact and productivity and ensure flow of information within and between teams.
    • Exceptional verbal and written communication and presentation skills.
    • Extensive experience with senior-level executive communication.
    • Ability to develop and sustain relationships at all levels of a client organization; must have an empathetic customer mindset.
    • Ability to manage influence through persuasion, negotiation, and consensus-building.
    Education/Experience
    High school degree required
  • Undergraduate degree strongly preferred

    • Skills

    Business ServicesOperations ManagementConflict ResolutionFinancial AccountingProject ManagementCustomer SupportAccount ManagementProfessional ServicesFinancial AcumenManagementStrategy

    If a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.

    Similar Jobs

    View all
    Bag Logo
    Jobaaj
    Get jobs like this by email

    New Business Development / Sales roles in Panipat.

    Job Alert
    Google hiring for Specific Roles Apply Now!
    1 min ago
    New Opportunity
    Amazon is hiring freshers Apply Now!
    5 min ago
    Featured Jobs
    Microsoft opening 50+ positions Apply Now!
    10 min ago

    One email a day. Unsubscribe any time.