Team Leader - Operations

Allstate Insurance has an exciting opportunity for Auto-technical Claims Associate.

The person would be responsible for managing a team of Associate / Sr. Associate, responsible for assisting claims professionals or a Field office by performing analysis or activities related to customer satisfaction, loss, and expense management, or other claim activity. Support may include clerical data entry, processing claims, medical, and witness report requests, filing paper documents, processing claims payments, and performing word processing. Support also may include obtaining information from customers/claimant/third party carrier fax/mail/internet.

• Job Responsibilities
• Lead People Resources
• Manages/leads front-line employees (Allstate/vendor partners).
• Implement the Performance Management and Progressive Discipline Processes.
• Write and administer Progress Development Summaries, evaluate employee potential, and recommend employee promotions, merit increases, or terminations.
• Interviews and selects job candidates.
• Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others.
• Administer Human Resources guidelines and policy and resolves employee’s issues and concerns regarding these policies.
• Is a resource to other front-line managers on issues relating to the management of front-line employees/units.
• Recommend training and education programs to enhance associate’s knowledge and development.
• Communicates Information
• Provides information to employees and management participates in and leads meetings, and creates complex reports, proposals, and business cases.
• Facilitate and /or attend meetings with stakeholder, customers, and vendors to address and/or resolve work issues.
• Assist employees in interpreting internal and external departmental information.
• Develop and Coordinate Workflow

Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow.

• Anticipates workflow levels through effective planning and able to adjust resources to ensure work is completed and unit goals are met.
• Perform compliance or other quality spot-checks.
• Serve as a technical resource to staff questions regarding procedures and customer inquiries.
• Leads/Manages Projects
• Leads projects of moderate complexity that require the coordination of multiple resources.
• Documents progress of project to include key measurements and opportunity areas.
• Communicates the status of projects to leadership team and key stakeholders external to the department.
• Understands and operates software and/or hardware necessary of position.
• Coordinates repair/replacement and preventative maintenance needs.
• Implements and Monitors Plan
• Prepare analysis of budgetary, expense, and quality control.
• Contribute and implement strategic plans into work unit to achieve stated objectives and goals.
• Assist with the identification of future technology and systems, develop information management tools, documents, and reports to effectively manage results.

Job Qualifications

• Bachelor’s degree in related field preferred or equivalent experience
• Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
• Applies advanced knowledge of insurance policy, coverage, and regulation
• Added advantage - Advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement
• Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit
• Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies advanced knowledge of problem solving and preparation of complex reports for analysis
• Applies advanced ability to leverage learned technical skills in support of team objectives
• Applies advanced negotiation and/or arbitration skills
• Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships
• Applies advanced problem-solving skills to continuously improve business outcomes
• Ability to assist leadership in achieving business unit objectives
• Applies advanced knowledge of training facilitation and coaching skills
• Ability to investigate, evaluate and settle complex and occasionally highly complex claims
• Provides advanced individual decision making within authority limits
• May work within complex and occasionally highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
• Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork

• Competitive salary
• Medical coverage
• A culture of learning where you can expect to develop foundational skills for the future
• Opportunities for both personal and professional development
• Leadership teams that are communicative and engaged
• Impactful work by serving customers and the community in times of need
• Recognition and advancement opportunities
• Learn more about Allstate benefits @ https://allstategoodlife.com