AllThingsBaby - Logistics & Supply Chain Lead - Omnichannel

Job Title: Logistics & Supply Chain Lead (Omnichannel) (10-14 yrs)

Role Overview:

We are looking for a high-impact Logistics & Supply Chain Lead to drive end-to-end supply chain operations across retail, e-commerce, marketplaces, and quick commerce channels.

This role will focus on network planning, service levels, inventory flow, and dropship strategy, ensuring seamless order fulfillment, cost efficiency, and superior customer experience in an omnichannel environment.

Key Responsibilities:

1. Network Planning & Supply Chain Strategy:

• Design and optimize end-to-end supply chain network across warehouses, stores, marketplaces, and partner nodes
• Drive inventory flow planning across channels to ensure high service levels and low working capital
• Align supply chain strategy with business growth, category expansion, and channel mix

2. Dropship Strategy & Execution (Core Focus):

• Build and scale a dropship model with brand partners and vendors
• Define SLA frameworks for order processing, dispatch timelines, and service levels
• Integrate vendor systems (API/EDI) for real-time inventory visibility and order sync
• Monitor dropship performance (fill rate, TAT, cancellations) and drive improvements
• Balance in-house vs dropship mix for optimal margins and speed

3. Order Fulfilment & Service Excellence:

• Own order-to-delivery lifecycle across D2C, marketplaces, and quick commerce
• Improve fill rates, order accuracy, and delivery timelines
• Drive customer-centric supply chain initiatives (returns, refunds, reverse logistics)

4. Inventory & Replenishment Planning:

• Implement demand-based replenishment models across channels
• Optimize inventory turns, SLOB reduction, and working capital efficiency
• Partner with brands and internal teams for assortment and stock planning

5. Transportation & Last-Mile Optimization:

• Design transportation strategy and lane optimization for cost and speed
• Manage 3PL partners and ensure on-time delivery performance
• Drive freight cost optimization and vendor negotiations

6. Systems, Automation & Process Excellence:

• Implement and enhance ERP/WMS integrations (SAP, EDI, OMS)
• Eliminate manual processes through automation and system-led workflows
• Build scalable SOPs for omnichannel operations

7. Performance Management & Analytics:

Track and improve key KPIs:

• Fill rate
• OTIF (On-Time In-Full)
• Inventory turns
• Order TAT
• Freight cost %
• Conduct root cause analysis (RCA) and drive continuous improvement

8. Cross-functional Collaboration:

• Work closely with Category, E-commerce, Retail, Finance, and Brand teams
• Support new brand onboarding, product launches, and channel expansion
• Align supply chain execution with sales and marketing plans

Key Skills & Competencies:

• Strong expertise in end-to-end supply chain (not just warehousing)
• Experience in e-commerce, omnichannel, or FMCG logistics
• Deep understanding of inventory planning, transportation, and fulfillment models
• Hands-on experience with EDI/API integrations and system-driven supply chains
• Strong analytical mindset with problem-solving capabilities
• Ability to manage vendors, 3PLs, and cross-functional teams

Qualifications & Experience:

• 6-10 years of experience in supply chain / logistics / operations
• Experience in FMCG, retail, D2C, or e-commerce environments
• MBA (Operations/Supply Chain) preferred
• Exposure to SAP, WMS, OMS, or similar systems

Why Join Us?

• High-impact role driving core supply chain strategy for a fast-scaling brand
• Opportunity to build and scale dropship + omnichannel logistics from scratch
• Direct visibility with founders and leadership team

What Success Looks Like (KPIs):

• Improved fill rate & service levels across channels
• Successful implementation of scalable dropship model
• Reduction in logistics cost as % of revenue
• Faster order fulfillment and delivery timelines
• Strong inventory efficiency and working capital control