Customer Engagement (Pre & Post Sales)

Key Responsibilities:

• Handle inbound pre-sales queries via phone, email, and digital channels, guiding customers on appropriate product selection
• Ensure high levels of customer satisfaction, retention, and repeat engagement
• Achieve individual sales targets by converting enquiries into successful purchases
• Proactively identify opportunities for upselling, cross-selling, and product bundling to enhance the customer experience
• Manage post-sales queries including order tracking, returns, exchanges, and refunds
• Resolve customer complaints and escalations professionally within defined SLAs
• Maintain accurate records of customer interactions, sales opportunities, and resolutions within internal systems.

Requirements:

• 2- 5 years of experience in pre-sales, post-sales, customer support, or inside sales
• Strong communication, problem-solving, and relationship management skills
• Experience in luxury /premium ecommerce or consumer products is preferred
• Customer-first mindset with strong attention to detail