Head Of Operations

Alpaca Leads is a go-to-market agency specialized in B2B outbound. We help companies scale their revenue through structured outbound strategies combining data, tooling, and execution.

Our focus is on building repeatable and high-performing outbound engines for B2B companies. The agency is growing fast, with an increasing number of clients and complex operations to manage.

• We are looking for a Head of Operations to own delivery and operations across all client accounts.
• The founder focuses primarily on sales and growth. This role is critical to ensure flawless execution, operational excellence, and scalable processes as new clients are onboarded.
• You will be responsible for both client delivery and internal operations. This is a hands-on role with real ownership, impact, and strong growth potential within the agency.
• In addition to a fixed salary, this role includes performance-based incentives tied to agency revenue.

• Own end-to-end delivery for all client outbound campaigns
• Manage and optimize operations across multiple client accounts
• Ensure campaigns are launched, monitored, and optimized properly
• Coordinate tools, data, workflows, and execution standards
• Build and improve internal processes for scale
• Maintain high client satisfaction and delivery quality
• Work closely with the founder on priorities and execution
  

• Minimum 1 year of experience in digital marketing
• Strong understanding of B2B outbound and go-to-market strategies
• Hands-on experience with Clay
• Good knowledge of outbound tools such as Instantly, Heyreach, Smartlead, and LemList
• Solid understanding of data enrichment, scraping, and outbound workflows
• Familiarity with cold calling is a plus
• Holistic view of digital marketing, with a strong focus on B2B outbound
• Ability to demonstrate skills with concrete results and examples
• Fluent in English, required
• French is a plus but not mandatory
• Comfortable working on-site from our Dubai office

• Competitive fixed salary
• Revenue-based incentives tied to agency performance
• Direct impact on company growth and strategy
• Strong career progression opportunities as the agency scales
• A fast-paced environment with real ownership and autonomy

Send your CV and a short explanation of your experience with outbound, tools, and results you have achieved.