Project Manager

Who We Are:
Alpaca is a US California headquartered brokerage infrastructure technology company and self-clearing broker-dealer, delivering execution and custody solutions for Stocks, ETFs, Options, Cryptocurrencies, and more, and has raised over $170 million in funding. Amongst our subsidiaries, Alpaca is a licensed financial services company in multiple countries, and we serve hundreds of financial institutions globally such as broker-dealers, investment advisors, hedge funds, and crypto exchanges.
Alpacas globally distributed team members bring in diverse experiences such as engineers, traders, and brokerage professionals to achieve our Mission of opening financial services to everyone on the planet. We are also deeply committed to open-source contributions and fostering a vibrant community. We will continue to enhance and improve our award-winning developer-friendly API and the infrastructure behind it.
Our Team Members:
Were a team of 150+ globally distributed members who love working from our favorite places worldwide. Our team spans the USA, Canada, Japan, Hungary, Nigeria, Brazil, the United Kingdom, and more!
Were looking for candidates eager to join Alpacas growing organization, who are excited about our Mission of "Open financial services to everyone on the planet and share our Values of "Stay Curious," "Have Empathy," and "Be Accountable."
As a Project Manager, you will be expected to leverage deep cross-functional expertise to coordinate with enterprise customers globally, guiding integrations from conception to launch by aligning technical teams, managing timelines, mitigating risks, and ensuring all deliverables meet strategic objectives in the following ways:

• Own end-to-end project management for enterprise launches using our brokerage APIs (equities, crypto, options, and more)
• Collaborate with external stakeholders (product, engineering, compliance teams, etc.) to scope, plan, and execute integration timelines
• Work cross-functionally with internal teams (BD, engineering, legal, compliance, operations and customer success) to resolve issues and align on resources
• Facilitate weekly partner check-ins, drive action items, and ensure progress toward key deliverables
• Track and report on project status, risks, and dependencies to internal leadership and partner stakeholders
• Help partners navigate onboarding requirements, such as KYC, AML and regulatory disclosures
• Document processes and continuously improve onboarding frameworks to scale future partner integrations
  

Internally, the Project Manager is a key person to give the best context of a partner to many teams, including leadership. Simply put, the Project Manager is the voice of the customer internally at Alpaca.
As a project manager in a highly collaborative role, the ideal candidate must demonstrate a strong communication, troubleshooting, solutioning and proactiveness skillset.

• Be the face of Alpaca to some of the largest enterprise business in their respective regions
• Provide updates to Alpacas leadership team, being transparent with successes, blockers and solutions
• Stay updated on internal product development timelines, work closely with the technical teams to roll out new features to partners
  
• Establish yourself as a subject matter expert of Alpacas API and collaborate with fintechs around the world
• Ensure feature requests by partners are communicated to the technical teams and are adequately prioritized
• Support the success team with advice on integration items, including new products
• Solutionise for partners targeting key regions Alpaca is focusing on, driving the company mission to open financial services to everyone on the planet
• Create internal and external resources that can be leveraged by both partners and internal teams
  

• 2+ years of enterprise-level business project management experience with strong process, analysis, design, and documentation skills
• Strong verbal and written communication skills for English-speaking clients to drive clarity on goals, set expectations, and collect feedback
• Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines.
• Flexibility to work with customers around the world
• Familiarity and interest in FinTech, financial markets, and investing applications
• Experience with communication and project management tools such as Slack, JIRA, Confluence, Basecamp and Google Workspace
• Startup mindset
  

• Sales and customer success background leading the customers experience
• Training/enablement experience
• Brokerage/stocks experience

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  Get Hired
  Crypto experience
• Technical background, including:
• Familiarity with metabase
• Experience with modern APIs (REST, Websockets, Server Sent Events)
• Experience with enterprise software implementations
• Technical troubleshooting skills
• Experience with issue management (JIRA) and API logging tools
• Familiarity with Postman and curl requests
  

How We Take Care of You:

• Competitive Salary & Stock Options
• Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. In Japan, you are offered local benefits. Internationally, this includes a stipend value to offset medical costs.
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card
• Work with awesome hard working people, super smart and cool clients and innovative partners from around the world
  

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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