Product Lead - Mobile & Internet Banking - Banking/Financial Services

Role Overview:

The role of Lead - Mobile and Internet Banking Digital Channels is a Senior Leadership Role responsible for delivering the best product experience to our customers. This role provides solution and Project Management oversight to all projects.

1. Digital Product Strategy & Vision:

• Define and own the long-term vision and roadmap for digital channels
• Drive mobile-first and omnichannel digital banking strategy
• Align digital initiatives with business objectives and regulatory requirements
• Benchmark against peer banks, fintechs, and industry best practices

2. Product Leadership & Governance:

• Lead the end-to-end product lifecycle for Mobile (Android & iOS) and Internet Banking
• Establish governance for prioritization, release planning, and change management
• Review and approve PRDs, business cases, and strategic initiatives
• Ensure scalability, resilience, and performance of digital platforms

3. Digital Adoption & Channel Migration:

• Drive growth in active digital users and transaction volumes
• Increase migration of transactions from branch and assisted channels to digital
• Enable comprehensive digital self-service and servicing capabilities
• Monitor adoption trends and continuously improve channel effectiveness

4. Technology, Security & Compliance:

• Partner with Technology, Information Security, Risk, and Compliance teams
• Ensure adherence to RBI guidelines, cyber security frameworks, and data privacy norms
• Oversee VAPT, incident management, fraud controls, and risk mitigation
• Manage app store compliance, regulatory inspections, and internal audits

5. Platform Operations & Stability:

• Ensure high availability, uptime, and performance of digital channels
• Monitor incidents, outages, and customer-impacting issues
• Drive root-cause analysis and preventive controls
• Oversee release readiness and post-release stability

6. Stakeholder & Vendor Management:

• Engage with senior leadership, business heads, and internal stakeholders
• Manage strategic vendors, platform providers, and technology partners
• Drive vendor performance, SLAs, and cost efficiency

7. Team Leadership & Capability Building:

• Build and lead high-performing digital product and platform teams
• Establish best practices in Agile delivery, governance, and documentation
• Foster a culture of accountability, quality, and continuous improvement